---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Assign granular roles to a functional role

# Assign granular roles to a functional role {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Assign granular roles to a functional role to give authorized related parties access to the case, and enable additional contacts and consumers access to the sold product.

## Antes de Iniciar

Role required: admin

## Procedimento

1. In the navigation filter, enter <kbd class="ph userinput">sys_user_role.list</kbd>.
2. In the Search field, enter <kbd class="ph userinput">*authorized</kbd>.  
   You can see the list of functional roles that are provided in the base system.
3. Select the functional role that you want to customize.
4. From the Contains Roles related list, select Edit and add the desired granular role to the functional role.
5. Select Save.  
   The granular role is added to the functional role.