---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate query rules

# Activate query rules {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set the query rules system property \[sn_cs_queryrules.use_query_rules\] value to true. For upgrade customers, once set to true, you must migrate any changes made in before query
business rules to the query rules feature and validate them.

Ensure you have sn_queryrules.admin role to activate the query rules.