---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Explore CSM Configurable Workspace

# Explore CSM Configurable Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

CSM Configurable Workspace is a workspace that can easily be configured
and extended using UI Builder.

UI Builder is a drag-and-drop web user interface builder that you can use
to build and configure CSM Configurable Workspace pages and components.

## UI Builder {#exploring-configurable-workspace__section_rxm_zfd_n4b}

Working in UI Builder enables you to preview the final interface of the
workspace you're building and to see the effects of different configurations. For CSM Configurable Workspace, some configurations are also performed in lists and
forms.  
Figura 1. UI Builder

## Working in UI Builder {#exploring-configurable-workspace__section_i3f_nxp_d4b}

A page in a workspace is made up of components that enable your users to accomplish one or
more tasks. For example, you can create a page to solve employee software issues at your
company.

You build out the functionality within the page by adding the components that you need for
your user experience. Components are elements like buttons and data visualizations. UI Builder comes with a library of components you can add to the page.

After the components are on your page, you can change the layout any way you want. For example, you can use themes to make a page match your company's styles and standards. For more information, see [Manage the visual style of UI Builder experiences](https://www.servicenow.com/docs/access?context=manage-the-visual-style-of-ui-builder-experiences&version=australia&pubname=australia-application-development&ft:locale=en-US).

Add an event mapping to a component. Event mapping is an important process within UI Builder. When you build pages with components, you need those pages to
actually perform actions for users. For example, you can map a button to an event handler to
perform a button action when a user selects that button. Another example may be adding a data
resource such as a form. You could set up an event handler to notify a user when the page
succeeds in loading the form.

UI Builder is as powerful as you need it. You can build simple web
experiences, or you can create complex data-driven experiences.

## Setting up CSM Configurable Workspace {#exploring-configurable-workspace__section_mqb_bjf_x5b}

For more information about configuring different features in CSM Configurable Workspace, such
as ribbon configurations, form headers, and UI actions, see [Set up CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/uk~qkZDHaV50_WuE2FmAvw "Set up CSM Configurable Workspace for your agents so they can engage with customers, answer questions, create cases, and resolve issues.").
**Tópicos relacionados**   

* [UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=australia&pubname=australia-application-development&ft:locale=en-US)