---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Platform Analytics Solutions for Self-Service Analytics for Customer Service

# Platform Analytics Solutions for Self-Service Analytics for Customer Service {#ssa-cs-content-pack__phContentPackAppName}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution quantifies the value of self-service using the
Self-Service Analytics dashboard for customer service.  
The following roles and tasks are associated with this Solution:

* ServiceNow AI Platform administrator (admin): Install and activate this Platform Analytics Solution and make any necessary changes to system properties.
* Performance Analytics administrator (pa_admin): Review the indicators, breakdowns, widgets, and dashboards. Set up and start data collection. Share the dashboards with appropriate stakeholders.
* Customer service manager (sn_customerservice_manager): Use the Self-Service Analytics dashboard to view case metrics to understand the current performance of self-service at your organization.
{#ssa-cs-content-pack__ul_phl_ncw_qlb}
**Tarefas relacionadas**   

* [Configure the Platform Analytics Solution for Self-Service Analytics for Customer Service](https://servicenow-prod.fluidtopics.net/zEeEcLJ~Qe33HPrxHZR5xA "Run diagnostics, review and customize components, and start collecting data.")  
**Tópicos relacionados**   

* [Self-Service Analytics](https://www.servicenow.com/docs/access?context=self-service-analytics&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)