---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configuring paths with conditions whether the amount is debited or not

# Configuring paths with conditions whether the amount is debited or not {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure paths with conditions to determine the next question or guidance node that is displayed in a decision tree.

* If any amount is debited during a failed transaction, the path that leads to the Initiate transaction tracking guidance is taken.
* If no amount is debited during a failed transaction, the path that leads to the next question node is taken.
{#configuring-paths-for-next-nodes__ul_v21_qhf_czb}

## Configure the path for the amount-debited condition {#ariaid-title2}

Configure a path for the amount-debited condition for the next guidance node.

### Antes de Iniciar

Role required: admin, sn_gd_core.decision_tree_author

### Por Que e Quando Desempenhar Esta Tarefa

When a customer answers that the amount is debited from the credit card, the path that leads to the Initiate transaction tracking guidance is taken.

### Procedimento

1. In Decision Tree Builder, select the Add path icon (![Add path icon]()) on the start node.  
   A new path and a new node are added to the canvas.

2. Select the new path.
3. In the Path name field, enter <kbd class="ph userinput">Amount is debited</kbd>.
4. In the Path priority field, enter <kbd class="ph userinput">100</kbd>.
5. Select the appropriate fields to set the condition "Has any amount been debited? \| is \| true".
6. Select Save and close.

### O que Fazer Depois

[Configure a guidance node](https://servicenow-prod.fluidtopics.net/zsFBRv_JVOVUkgSVw3TLQA "Configure a guidance node in Decision Tree Builder so that agents can initiate the transaction tracking.") that allows agents to initiate the transaction tracking for a failed transaction.

## Configure the path for the amount-not-debited condition {#ariaid-title3}

Configure a path for the amount-not-debited condition for the next question node.

### Antes de Iniciar

Role required: admin, sn_gd_core.decision_tree_author

### Por Que e Quando Desempenhar Esta Tarefa

When a customer answers that the amount isn't debited from the credit card, the path that leads to the next question node is taken. The question node asks for failure codes that the user received.

### Procedimento

1. In Decision Tree Builder, select the Add path icon (![Add path icon]()) on the start node.  
   A new path and a new node are added to the canvas.

2. Select the new path.
3. In the Path name field, enter <kbd class="ph userinput">Amount is not debited</kbd>.
4. In the Path priority field, enter <kbd class="ph userinput">200</kbd>.
5. Select the appropriate fields to set the condition "Has any amount been debited? \| is \| false".
6. Select Save and close.
{#configure-path-for-amount-not-debited__steps_q4r_bqt_xxb}

### O que Fazer Depois

[Configure a question node](https://servicenow-prod.fluidtopics.net/KE0tzBYrHYA6MUo7~gK_oA "Add a question to ask for the failure code that the customer received after a failed credit card transaction.") to ask for the failure codes that customer received after the failed transaction.