Create a major case

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Users with the customer service manager role can create a major case.

    Antes de Iniciar

    Role required: sn_customerservice_manager

    Procedimento

    1. Navigate to All > Major Issue Management > Create Major Case.
    2. Fill in the fields on the Case form.
    3. In the Major Case Information form section, fill in the Business impact and Probable case fields.
    4. Click Submit.

    O que Fazer Depois

    You can view all cases by navigating to Customer Service > Cases > Proactive.