---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a major case

# Create a major case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Users with the customer service manager role can create a major case.

## Antes de Iniciar

Role required: sn_customerservice_manager

## Procedimento

1. Navigate to AllMajor Issue ManagementCreate Major Case.
2. Fill in the fields on the Case form.
3. In the Major Case Information form section, fill in the Business impact and Probable case fields.
4. Click Submit.

## O que Fazer Depois

You can view all cases by navigating to Customer ServiceCasesProactive.