---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View all cases

# View all cases from the Consumer Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View a list of all cases from the Consumer Portal and select any record to see more detail.

## Antes de Iniciar

Role required: none

## Por Que e Quando Desempenhar Esta Tarefa

Nota:  
View all cases menu item is visible only when the Customer Service with Request Management (com.sn_cs_sm_request) plugin is inactive.
Selecting a case opens a form with the following sections:

* A conversation that displays the interaction between the consumer and the customer service agent.
* The action that must be taken on the consumer's part, such as accepting or rejecting a solution.
* The case details, including the case number and current status.
* Any attached files.
{#view-all-cases-on-consumer-portal__ul_u41_yv1_cw}

## Procedimento

1. Log in to the Consumer Portal.
2. Navigate to RequestsView submitted requestsView all cases in the portal header.
3. Select any case to view more information about the case.
4. **Opcional:** Enter a message for the agent and select Send.  
   Your message becomes part of the case conversation. All responses from the agent are also included in the conversation.