--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Communities # Communities {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura With the ServiceNow® Communities application, connect, engage, and collaborate with your employees, customers, partners, and prospects. Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy along with Knowledge Base and Service Catalog. |-|-|-| | Explore * [Communities roles](https://servicenow-prod.fluidtopics.net/sJIn~9UfY3M8~DB0NnLSNw "Ensure that users can perform all necessary actions by assigning roles.") * [Community content types](https://servicenow-prod.fluidtopics.net/bHS9mQLFyQheqSKWYLgjZQ "There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.") * [Configure community forums](https://servicenow-prod.fluidtopics.net/lYghI7PldhJ443T5sN_YJQ "A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.") * [Forum and user permissions management](https://servicenow-prod.fluidtopics.net/6X17WsLIHEHAbYYekiheEA "Community and forum administrators can give users and groups of users different levels of access to forums and forum content.") * [Community subscriptions](https://servicenow-prod.fluidtopics.net/khZZ5qxaEmZAQw7xovXpHQ "Using subscriptions, you can choose specific areas of interest. Your activity feed and notifications are personalized according to your subscriptions.") * [Gamification](https://servicenow-prod.fluidtopics.net/ZKtLqE1KDsM~zUI8_BEXrw "Encourage users to participate and contribute content in the community by providing incentives in the form of points, achievement levels, and badges.") * [Domain separation and Communities](https://servicenow-prod.fluidtopics.net/lBSuugHYl6pnT2I276xd5Q "Domain separation is unsupported in Communities. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") {#servicenow-communities__ul_wfb_lrn_lw} | Set up * [Activate Communities plugins](https://servicenow-prod.fluidtopics.net/cKd7_3_UXRtrrVx5vRyWZA "Activate the Customer Communities plugin to use the Communities application.") * [Properties installed with Communities](https://servicenow-prod.fluidtopics.net/cktKtHXR6yiHjmx1kLo4fg "Community administrators can use properties to configure Communities behavior.") * [Community setup guide for admins](https://servicenow-prod.fluidtopics.net/LOFOQ~5DTeGMVzAqhpgqlw "Define your requirements with community and forum stakeholders and set up your forums for community users to start creating content.") {#servicenow-communities__ul_kmj_mrn_lw} | Administer * [Create a forum](https://servicenow-prod.fluidtopics.net/J018hTWZ9kT6~TBYSxe4CA "Create a forum to provide a place for users to share content. You can configure forums for membership that registered community users request access to join. You can also configure forums to convert unstructured conversations to structured knowledge articles.") * [Create a forum user](https://servicenow-prod.fluidtopics.net/34CS3_5VACZcZDpgFdVeNw "You can create forum users, which you then use to define memberships to a forum.") * [Create a forum permission](https://servicenow-prod.fluidtopics.net/uQOgKxfFvM7P6NvJfWi2gA "Add a forum user and a permission to a forum to create a forum permission.") * [Invite users to become members of a forum](https://servicenow-prod.fluidtopics.net/zxGuRO29uTHYWBJt2vbZ0A "Invite users to become members of a particular forum to encourage greater community involvement.") * [Configure the community profile](https://servicenow-prod.fluidtopics.net/oNuKYIo~y0lv1OJ0DcwEEw "Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.") * [Enable users to self-register to a community](https://servicenow-prod.fluidtopics.net/V1EIlbghmyjPEYtZYpQvew "Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.") * [Enable knowledge harvesting](https://servicenow-prod.fluidtopics.net/F_Xj2ZvyyEUFfHbNUMQ7KA "Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.") * [View the Communities performance dashboard](https://servicenow-prod.fluidtopics.net/msHZ8z7uOTfLieM6baUDfA "The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum and by topic.") * [Configure announcement for community members](https://servicenow-prod.fluidtopics.net/~F18v_0NZohjhmRhIZ~84A "Global announcements appear in the banner and broadcast messages to all community members. Forum announcements appear in the Announcements section on the forum page. You can also send the announcement by email.") * [Moderate a community](https://servicenow-prod.fluidtopics.net/4cS6AIk~75moWxSp_zTDBw "Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.") * [Administer gamification](https://servicenow-prod.fluidtopics.net/ZKHmzbqAzdKMa7o8CbNujg "Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.") {#servicenow-communities__ul_sbd_cpj_dx} | | Use * [Community homepage features for logged in users](https://servicenow-prod.fluidtopics.net/bRJdg~xeR3vTo_3vWtWyNA "Your community activity usually begins on the community homepage. If you are a logged in user, you see different information than non-logged in users. Your organization can customize the homepage.") * [Request membership to a forum](https://servicenow-prod.fluidtopics.net/~B8IpVKU3HmE0Bgjnet1lQ "You must be a registered member of the community to request membership to a forum that is marked for membership only.") * [Search the community](https://servicenow-prod.fluidtopics.net/8kLjGxRP9xXWlNGluXwOHg "Enter a keyword to use the type-ahead search on the Community homepage or enter one or more words to view all search results.") * [Subscribe to content](https://servicenow-prod.fluidtopics.net/bQ5eCUKF93gBdmrsoKclyQ "Subscribe to forums, topics, questions, blogs, and videos. You are automatically subscribed to content that you create.") * [Ask a question in the community](https://servicenow-prod.fluidtopics.net/yGsoDMTfz5jgOL9a2NgPXA "Ask a question in a forum to get an answer from other community users.") * [Post a blog in the community](https://servicenow-prod.fluidtopics.net/yOwh8lomuXXEZrk0DB6kxw "Create a blog post and publish it immediately, schedule to publish at a specified date, or save it as a draft.") * [Post a video in the community](https://servicenow-prod.fluidtopics.net/KVITuJ29KUCznoSL92981g "Post a video in a forum or sub forum.") * [Post a document in the community](https://servicenow-prod.fluidtopics.net/BJLxRSTNRNZ5tm81W2knYQ "If you have the proper permissions in a forum, you can share a document with colleagues, experts, or other community users. You can associate the document with as many topics as needed.") * [Post a community event](https://servicenow-prod.fluidtopics.net/~MnTTjNVt3QqqxLwRueweg "You can create a community event that other community users, colleagues, or experts can register for and attend.") * [Bookmark community content](https://servicenow-prod.fluidtopics.net/onwL5B00Nbo81KTPczcIXg "You can bookmark your favorite questions, blogs, videos, documents, and events. You cannot bookmark content in draft state or replies or comments.") * [Provide feedback on community content](https://servicenow-prod.fluidtopics.net/WxSBaxT9kOJnQVRLegST6w "Provide feedback on content that you find useful.") * [Report inappropriate community content](https://servicenow-prod.fluidtopics.net/fkc~57NejZT7BBom4LLUag "Report content to alert community moderators that the content is inappropriate or spam.") * [Manage your community profile](https://servicenow-prod.fluidtopics.net/Od~d8VmBzw3py1ATd6xOZw "View and edit your own community profile, which displays your contributions, network, achievements, expertise, and events you are attending.") * [Follow a community user](https://servicenow-prod.fluidtopics.net/5m9di2gVfPDTKR~dEnOI5w "Manage your network by following other community users and tracking their activity in the community.") * [Harvest knowledge from a community](https://servicenow-prod.fluidtopics.net/hDs5IkY8peyoNB1e6LWciQ "Harvest knowledge from a community and create structured knowledge articles from unstructured discussions around a question.") * [View a list of questions and create a case](https://servicenow-prod.fluidtopics.net/nXUYzjV3OkLDv042Vi_pOg "View questions that can potentially be converted to cases, the community portal provides a page with a list of questions created by contacts or consumers.") * [Moderate gamification](https://servicenow-prod.fluidtopics.net/sMWJSf_e~JGecJg9SXXU5g "Monitor points earned by users and award points and badges to users based on their participation within the community.") {#servicenow-communities__ul_qkh_cpj_dx} | Develop * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) {#servicenow-communities__ul_zsn_wnv_qx} | Troubleshoot and get help * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) * Ask or answer questions in the [ServiceNow Community](https://community.servicenow.com). {#servicenow-communities__ul_zyk_3j4_qx} | | | | | [Tabela 1.] {#servicenow-communities__simpletable_g33_wwg_vt}