---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Search for information

# Search for information on customer service portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the search feature on the customer portal to find information about a question or
an issue.

## Antes de Iniciar

Role required: sn_customerservice.customer, sn_customerservice.customer_admin,
sn_customerservice.partner, or sn_customerservice.partner_admin

## Por Que e Quando Desempenhar Esta Tarefa

The portal has a search feature that you can use to search for information across
several repositories. Enter a search term in the Search field
and then click Search to display a list of related articles.

## Procedimento

1. Enter a search term into the Search field.
2. Click Search.  
   A list of articles related to the search term is displayed.
3. Click a link to view an article.