---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Skills Management

# Configure Skills Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Manage skill data in a central location for customer service agents and work items.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

To configure skills management, use the Customer Service guided setup. The guided
setup takes you through the entire setup and configuration process.

## Procedimento

1. Navigate to AllCustomer ServiceAdministrationGuided Setup.
2. On the Getting Started page of the guided setup, click Get Started.
3. In the Skills Management category, view the list of tasks to configure the feature.  
   {#configure-skills-man-csm__table_pz1_qqv_llb__entry__2}

   | Task | Description |
   |-|-|
   | Manage skills | Organize skills data of agents and work items in a centralized location. |
   | Assign skills to work items | Create rules to identify skills and automatically associate them with work items. |
   | Assign skills to customer service agents | Identify skills each agent has to work on tasks and assign it to the agent. |
   [Tabela 1. Skills Management configuration tasks]

   {#configure-skills-man-csm__table_pz1_qqv_llb}