Associate guidances for different failure codes

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Associate guidances to paths with different failure code conditions.

    Antes de Iniciar

    Role required: admin, sn_gd_core.decision_tree_author

    Por Que e Quando Desempenhar Esta Tarefa

    Failure code nodes

    Procedimento

    1. Associate a guidance to the 200 path.
      1. Select Add node in the 200 path.
      2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
        A guidance is an outcome of a decision tree.
      3. In the Node name field, enter Reassign this case.
      4. In the Guidance field, select the Reassign case guidance.
      5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon (Link input icon) next to the field and selecting a guidance input from the list.
      6. Select Save and close.
    2. Associate a guidance to the 300 path.
      1. Select Add node in the 300 path.
      2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
        A guidance is an outcome of a decision tree.
      3. In the Node name field, enter Create a work order.
      4. In the Guidance field, select the Create work order guidance.
      5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon (Link input icon) next to the field and selecting a guidance input from the list.
      6. Select Save and close.
    3. Associate a guidance to the 500 path.
      1. Select Add node in the 500 path.
      2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
        A guidance is an outcome of a decision tree.
      3. In the Node name field, enter Assign an IT technician.
      4. In the Guidance field, select the Assign IT technician guidance.
      5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon (Link input icon) next to the field and selecting a guidance input from the list.
      6. Select Save and close.

    Resultado

    Failure code nodes displaying a process flowchart that involves asking for failure codes and branching into three distinct paths based on the code provided.