---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create HTTP response headers

# Create HTTP response headers for Engagement Messenger {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure a name-value pair for HTTP response headers for the Engagement Messenger module. The ability to configure and pass response
headers enables special handling of the page content by a client, which is most typically a
browser.

## Antes de Iniciar

* [Configure Engagement Messenger](https://servicenow-prod.fluidtopics.net/WzCd7bSDUS0OpR7P6cFVpw "Create a Engagement Messenger module and configure its behavior, appearance, and styling. By creating a messenger module, you can customize the appearance and behavior according to your organizational branding and to suit your customer needs.").
* [Create an identity provider (IdP) for Engagement Messenger](https://servicenow-prod.fluidtopics.net/huBHl_XmYv8FgavfMLFGwg "Create an IdP for your Engagement Messenger so that you can enable customer authentication. You can create an IdP for either the OpenID Connect (OIDC) or Security Assertion Markup Language (SAML) authentication type.").
* [Configure a CORS rule for Engagement Messenger](https://servicenow-prod.fluidtopics.net/cGRAfTfzXKqMDfkhAnfBhA "Configure a cross-origin resource sharing (CORS) rule to enable cross-domain requests between Engagement Messenger and your website where you want to deploy the messenger.").
* Role required: admin
{#create-http-response-headers-for-ec__ul_bf3_y2f_g4b}

## Por Que e Quando Desempenhar Esta Tarefa

Use the Engagement Messenger API and your website URL to create a CORS
rule.

## Procedimento

1. In the navigation pane, enter <kbd class="ph userinput">sys_response_header.list</kbd>.
2. Select New.
3. On the form, fill in the fields.  
   {#create-http-response-headers-for-ec__table_vyw_3js_f4b__entry__2}

   | Field | Description |
   |-|-|
   | Active | Option for indicating that this HTTP response header configuration is active. |
   | Application | Application scope for this record. |
   | Applies to | Type of record that the HTTP response header configuration applies to. Select Specific Type to indicate that this HTTP response header configuration is for the specific type and record that you select in the Type and Record fields. |
   | Type | Type of record that the HTTP response header configuration applies to. Select Service Portal to indicate that the records are related to the Service Portal. |
   | Record | Engagement Messenger module record that the HTTP response header configuration applies to. Select a record: 1. Select the Search (![Search icon.]()) icon to access the Select the document pop-up form. 2. In the Table name field, ensure that the value is set to Service Portal. 3. In the Document field, select the Search (![Search icon.]()) icon. 4. From the list of Service Portal records, select the messenger module that you configured. 5. Select OK. {#create-http-response-headers-for-ec__ol_jxz_mx3_wnb} |
   | Name | Name for the name-value pair for the HTTP response header. Set this field value to Content-Security-Policy. |
   | Value | Value for the name-value pair for the HTTP response header. Set this field value to frame-ancestors 'self' \<enter your website URL\>. For example, frame-ancestors 'self' https://www.example.com. |
   | Description | Detailed description for the HTTP response header. |
   [Tabela 1. HTTP Response Header form]

   {#create-http-response-headers-for-ec__table_vyw_3js_f4b}

## O que Fazer Depois

[Activate an Engagement Messenger module](https://servicenow-prod.fluidtopics.net/FWchm~WE01gnXlkP5y1bxg "Activate the Engagement Messenger module that you configured so that you can embed it in your website.")
.
**Tópicos relacionados**   

* [HTTP Response Headers](https://www.servicenow.com/docs/access?context=http-response-header&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)