Events that Web Embeddables components trigger to track user interactions and component state changes on your third-party websites.

Tabela 1. Case list event details

Event name	Description
[WE] Case List - Component Ready	Triggers when the Case list macroponent has fully loaded and is ready for user interaction.
[WE] Case List - Component Error	Triggers when the Case list macroponent encounters an error during initialization or data loading or internet error.
[WE] Case List- Record Selected	Triggers when a user selects a record in the case list component.
[WE] Case List - Filter Applied	Triggers when a user applies a filter to the case list records.
[WE] Case List - Search Applied	Triggers when a user performs a search within the case list.

Tabela 2. Case view event details

Event name	Description
[WE] Case View - Component Ready	Triggers when the Case view macroponent has fully loaded and is ready for user interaction.
[WE] Case View - Component Error	Triggers when the Case view macroponent encounters an error during initialization or data loading or internet error.
[WE] Case View - Comment Added	Triggers when a user adds a comment or work note to the case record.
[WE] Case View - Playbook Activity Selected	Triggers when a user selects a specific activity within a playbook.
[WE] Case View - Playbook Stage Selected	Triggers when a user selects or navigates to a specific stage within a playbook.
[WE] Case View - Playbook Activity State Changed	Triggered when the state of a playbook activity changes (for example, from 'Not Started' to 'In Progress' or 'Completed').
[WE] Case View - Related List Filter Applied	Triggers when a user applies a filter to a related list within the case view.
[WE] Case View - Playbook Interaction	Triggers when a user interacts with any playbook element in the case view.
[WE] Case View - Related List Record Selected	Triggered when a user selects a record from a related list within the case view.

Tabela 3. Case create event details

Event name	Description
[WE] Case Create - Component Ready	Triggers when the Case create macroponent has fully loaded and is ready for user input.
[WE] Case Create - Component Error	Triggers when the Case create macroponent encounters an error during initialization or internet error.
[WE] Case Create - Record Creation Succeeded	Triggers when a new case record is successfully created.
[WE] Case Create - Record Creation Failed	Triggers when an attempt to create a case record fails due to validation errors or system issues.
[WE] Case Create - Primary Button Selected	Triggers when the user selects the primary action button after the case creation
[WE] Case Create - Secondary Button Selected	Triggers when the user selects a secondary action button after the case creation

Tabela 4. Catalog item event details

Event name	Description
[WE] Catalog Item - Component Ready	Triggers when the Catalog item macroponent has fully loaded and is ready for user interaction.
[WE] Catalog Item - Component Error	Triggers when the Catalog item macroponent encounters an error during initialization or data loading or internet error.
[WE] Catalog Item - Record Creation Succeeded	Triggers when a catalog item request is successfully submitted.
[WE] Catalog Item - Record Creation Failed	Triggers when submitting a catalog item request fails due to validation errors or system issues.
[WE] Catalog Item - Primary Button Selected	Triggers when the user selects the primary action button after creation.
[WE] Catalog Item - Secondary Button Selected	Triggers when the user selects a secondary action button after creation.

Tabela 5. Knowledge article view event details

Event name	Description
[WE] Knowledge Article View - Component Ready	Triggers when the Knowledge article view macroponent has fully loaded and is ready for user interaction.
[WE] Knowledge Article View - Component Error	Triggers when the Knowledge article view macroponent encounters an error during initialization or data loading or internet error.
[WE] Knowledge Article View - Language Selected	Triggers when a user selects a different language version of the knowledge article.
[WE] Knowledge Article View - Star Rated Article	Triggers when a user provides a star rating for the knowledge article.
[WE] Knowledge Article View - Link selected	Triggers when a user selects a hyperlink within the knowledge article content.
[WE] Knowledge Article View - Helpful Question Selected	Triggers when any link in the notification is selected. In scenario of Latest version of the article available link

Tabela 6. Playbook intake event details

Event name	Description
[WE] Playbook Intake - Component Ready	Triggers when the Playbook intake macroponent has fully loaded and is ready for user interaction.
[WE] Playbook Intake - Component Error	Triggers when the Playbook intake macroponent encounters an error during initialization or internet error.
[WE] Playbook Intake - Record Creation Succeeded	Triggers when a record created through the playbook intake process is successfully saved.
[WE] Playbook Intake - Activity Selected	Triggers when a user selects a specific activity within the playbook intake flow.
[WE] Playbook Intake - Stage Selected	Triggers when a user navigates to or selects a specific stage in the playbook intake process.
[WE] Playbook Intake - Playbook Interaction	Triggers when a user interacts with any element within the playbook intake interface.
[WE] Playbook Intake - Primary Button Selected	Triggers when the user selects the primary action button in the playbook intake
[WE] Playbook Intake - Secondary Button Selected	Triggers when the user selects a secondary action button in the playbook intake

Tabela 7. Object list event details

Event name	Description
[WE] Object List - Component Ready	Triggers when the Object list macroponent has fully loaded and is ready for user interaction.
[WE] Object List - Component Error	Triggers when the Object list macroponent encounters an error during initialization or data loading or internet error.
[WE] Object List - Record Selected	Triggers when a user selects a specific record from the object list.
[WE] Object List - Filter Applied	Triggers when a user applies a filter within the object list.
[WE] Object List - Search Applied	Triggers when a user performs a search within the object list.
[WE] Object List - Pagination Navigated	Triggers when a user navigates to a different page of results.
[WE] Object List - Hierarchical List Expanded Collapsed	Triggers when a user expands or collapses a hierarchical node in the object list (for tree-structured data).
[WE] Object List - Footer Link Selected	Triggers when a user selects a link in the footer of the object list (for example, View All).