View the service channel configured with Email Interaction for CSM

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View the service channel configured during the installation of the Email Interaction for CSM application. This service channel facilitates the routing of email interactions through Advanced Work Assignment.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Advanced Work Assignment > Settings > Service Channels.
    2. View the Email service channel.