Configure AI Search to use with the Troubleshooting steps identification AI agent
Configure AI Search with the Troubleshooting steps identification AI agent to fetch the relevant cases and knowledge articles that could help solve your issue.
Antes de Iniciar
Role required: admin
Por Que e Quando Desempenhar Esta Tarefa
This AI agent relies on AI Search for fetching the relevant cases and knowledge articles that could help solve your issue. For more information on configuring AI Search, see Using AI Search with CSM Configurable Workspace and Semantic index configuration for indexed sources.
Procedimento
- Navigate to .
- In the Semantic Index Configuration related list, select Body.
- Select Active.
- Select Save.