Activate the Predictive Intelligence plugin and enable the related system property and client script to use Predictive Intelligence with Customer Service Management.

Antes de Iniciar

Role required: admin

Procedimento

1. Activate the Predictive Intelligence plugin (com.glide.platform_ml).
2. Enable the Enable/Disable the prediction for case property (sn_customerservice.case.mlpredictor.enable).
   1. Navigate to Customer Service > Administration > Properties.
   2. Enable the Enable/Disable the prediction for case check box.
   3. Click Save.
3. Enable the Predict Case Values client script.
   1. Navigate to System Definition > Client Scripts.
   2. Click Predict Case Values in the Client Scripts list.
   3. Enable the Active check box.
   4. Click Update.