View the status of a request, change request, or registration request

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Users with the snc_external role can view the status of requests and change requests from the Customer Service Portal.

    Antes de Iniciar

    Role required: snc_external

    Procedimento

    1. In the Customer Service Portal header, click My Lists.
    2. In the My Lists filter, click My Cases.
    3. Click a case in the Cases list.
    4. View the record status after the record number in the Related Records widget.