Configure trending case topics

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Train solution definitions to identify clusters of cases that point to similar underlying issues and find any related major cases for the clusters.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    Access the menus and use the modules to train the solution definitions to identify trending case topics. For more details, see Trending case topics.

    Procedimento

    1. Navigate to Predictive Intelligence and then either All > Similarity > Solution Definitions or Clustering > Solution Definitions.
    2. Complete the following tasks to train the solution definitions for trending case topics.
      Tabela 1. Solution definitions field description
      Task Description
      Train the clustering solution definition to automatically group similar cases into topics Configure a clustering solution definition to cluster similar cases into groups.
      Train the similarity solution definition to find similar existing major cases Configure a similarity solution definition to find similar major cases for the clusters.