Chat with an agent from the Business Portal
Chat with a virtual agent or a customer service agent from the business portal to resolve issues quickly.
Antes de Iniciar
Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, sn_customerservice.partner_admin
Procedimento
- Opcional:
To talk to a person instead of a virtual agent, select the kebab menu (
) then select Call Support (Daily 5AM - 11PM).
-
To end the chat, select End Conversation icon (
).
O que Fazer Depois
If the agent creates a case or links the discussion to an existing case, you can view these cases from the business portal. To display the case list, select .