Add one or more entitlements to a case line in CSM Configurable Workspace.
Antes de Iniciar
Role required: sn_customerservice_agent
Procedimento
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Open a case line record in CSM Configurable Workspace.
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Select the Case Line Entitlements tab.
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Select Add on the Case Line Entitlements tab.
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Select one or more entitlements from the Add entitlements pop-up window.
The Add entitlements pop-up window displays the entitlements associated with the Account field on the case line record and the Contract field on the parent case
record.
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Select Add on the Add entitlements pop-up window.
The selected entitlements are added to the Case Line Entitlements tab.