Track outages for install base items

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View outages associated to a case to keep customers informed about any issues affecting their install base.

    Antes de Iniciar

    Role required: sn_customerservice_agent

    Por Que e Quando Desempenhar Esta Tarefa

    Outages can be tracked using both proactive cases and customer-reported cases.

    Procedimento

    1. Open your workspace.
    2. Click Lists.
    3. Click a proactive case.
    4. Click the Outages related list to view all outage information related to the case.
      Nota:
      If the Outages related list isn't displayed, click more.