Create a taxonomy to organise knowledge articles and catalog items under topics which are relevant to your user. Associate a taxonomy to your portal to display the relevant topics on the widgets.
Antes de Iniciar
Role required: sp_admin
Procedimento
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Navigate to .
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On the Service Portal page, search Customer Support in the Title column.
You can select any portals and a taxonomy to it.
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On the Customer Support page, in the related list, select the Taxonomy tab.
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In the Taxonomy tab, move any taxonomy from the Collection to the Taxonomy list.