Associate your assignment groups with an internal or an external business location. This association forms a one-to-many (1:M) relationship, which means, one or more groups can be associated with a service organization. This process makes it easier to route cases to the appropriate team member using the inter-organization support capability.

Tabela 1. Configuration tasks for setting up assignment groups at a business location

Task	Description
Create a group	Create a group to associate it with a service organization.
Configuring a group	Configure a group that includes adding group members and assigning them required roles.
Associate a group to a business location	Establish a one-to-many (1:M) relationship between a group and a business location.
Add group members to a business location	Enroll group members to a business location and have a dedicated group working on cases.