Create an HR case from an injury or illness
Create an HR case for an employee who is on leave because of an injury or illness or needs any other assistance from the HR department.
Antes de Iniciar
Ensure that the following conditions are met:
- The Health and Safety Case Management (sn_hs_cm) application is installed on your ServiceNow instance. For more information, see Install Health and Safety Case Management.
- The Human Resources Scoped App: Core (com.sn_hr_core) plugin is installed on your instance. For more information on activating it, see Activate Case and Knowledge Management.
- HR service property for creating an HR case for an injury is configured. For more information, see Configure HR service for creating an HR case for an injury.
- Employee is selected in the Person type field on the injury and illness record. For more information, see Injury and illness fields.
Role required: sn_ohs_im.manager, sn_ohs_im.agent, or sn_ohs_im.operations_manager, and sn_hs_cm.case_manager
Procedimento
- Navigate to .
-
Select the incident management icon (
) and navigate to the Lists tab.
-
Open an injury and illness record to add the HR case to.
Option Steps From a safety incident - In the Safety Incidents list, select All.
- In the list, select the incident that contains the injury and illness report to add the HR case to.
- Select the Report an incident tab to open the playbook.
- In the Add injury and illness activity, select the injury and illness report to add the case to.
From an injury and illness list - In the Injury / illnesses list, open the list.
- In the list, open the injury and illness report that you want to add the HR case to.
- Select Create HR Case and then select Confirm.
Resultado
The HR case is created and added to the HRSD case record field on the injury form. For more information, see Injury and illness fields.