--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configure Microsoft Exchange Online calendar provider # Configure Microsoft Exchange Online calendar provider {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Configure Microsoft Exchange Online as a calendar provider in normal mode to synchronize reservations. ## Antes de Iniciar Importante: If you do not want to use the default alias provided by the application for the calendar provider, you can create your own connection and credential alias. Refer to [Create your own connection and credential alias for Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/dcq1ToSTFxgTlpR81NILbw "Configure your own connection and credential alias for Microsoft Exchange Online if you do not want to use the default connection and credential aliases provided by the application."). Ensure that the application scope is set to Microsoft Exchange Online Spoke. Otherwise, do the following: 1. Select the Application scope icon (![Application scope icon.]()) on the top-right corner of your Employee Center homepage. 2. In the drop- down, select the option consisting Application scope:. 3. In the filter navigator, search and select Microsoft Exchange Online Spoke. 4. Refresh the page. {#configure-xsex-calendar-provider-in-normal-mode__ol_q1s_nnx_byb} Nota: For calendars to synchronize successfully, you must have an email address that matches that of the provider. Role required: admin ## Por Que e Quando Desempenhar Esta Tarefa Configure Microsoft Exchange Online as calendar provider. If you want to specify your own alias, then enable the Override alias option. To create your own alias, refer to [Create your own connection and credential alias for Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/dcq1ToSTFxgTlpR81NILbw "Configure your own connection and credential alias for Microsoft Exchange Online if you do not want to use the default connection and credential aliases provided by the application."). ## Procedimento 1. Navigate to AllWorkplace Calendar SynchronizationConfigurationCalendar Providers. 2. Select New. 3. On the form, fill in the fields. {#configure-xsex-calendar-provider-in-normal-mode__table_o1q_frp_5nb__entry__2} | Field | Description | |-|-| | Name | Name of the calendar provider. For example, Microsoft Exchange. | | Description | Description of the calendar service. | | Active | Option to activate the calendar provider. | | Calendar processor | Calendar processor for the synchronization. Select Microsoft Graph from Provider Configuration. | | Override alias? | Option to enable selection of your own connection and credential alias from Provider Configuration. If the option is not enabled, then the default connection and credential alias is used. | | Connection \& credential alias | Select the connection and credential alias that you created on your own for the calendar provider. This option appears only if you have selected the Override alias? option rom Provider Configuration. If an alias is not specified, the default connection and credential alias is used. | | Sync start date time | The start date and time of the synchronization. The sync generates information from this date. Specify the Sync start date time manually from the subscription record of the reservable sync record for which you are syncing the past reservations. Importante: The past sync duration must not exceed 1825 days. | | Sync end date time | End date and time of the synchronization. The sync generates information until this date. The recommended setting is at least 5 years from the Sync start date time. Importante: The past sync duration must not exceed 1825 days. | | Sync past reservations | Select the option to synchronize all the past reservations from the specified Sync start date time to the Sync end date time. You can configure the setting using the Synchronize past reservations. | | Delegated user email | Delegated user email address that is used to create reservations and to receive updates on room calendars as notifications. Nota: If multiple delegated users manage multiple rooms, a separate calendar provider record must be created for each user to manage their respective rooms. This requires retrieving individual tokens for each user, creating separate connections and credential aliases, and mapping them to the respective calendar provider. | [Tabela 1. Provider form] {#configure-xsex-calendar-provider-in-normal-mode__table_o1q_frp_5nb} Nota: The Strict mode field is deprecated and the user must set the Exchange Online Sync Integration Mode property to Strict, Personal, or Normal mode. Additionally, the strict mode email has been updated to Delegated user email. 4. Select Submit. {#configure-xsex-calendar-provider-in-normal-mode__steps_yqx_b25_1yb} ## Resultado The calendar provider is added. Aviso: Reservations that are created using calendar providers cannot be edited in the Workplace Reservation Management application. ## O que Fazer Depois Run Instance scan to check Microsoft Exchange Online synchronization configuration. For more information, see [Run Instance scan to check Microsoft Exchange Online synchronization configuration](https://servicenow-prod.fluidtopics.net/Y3lnuw_yG9I_YrUMpKhQfg "Execute an Instance scan on your ph keyref=\"var.workplace-calendar-sync\"/> configuration with Microsoft Exchange Online. The Instance Scan application diagnoses the configurations with the calendar provider by running a series of checks using suites."). **Tarefas relacionadas** * [Configure Microsoft Azure in normal mode](https://servicenow-prod.fluidtopics.net/2FP_KRVfokKsiyur0E_Z_Q "Set up a normal mode authentication with Microsoft Azure to connect Microsoft Exchange Online with Workplace Calendar Synchronization.") * [Create a connection with Microsoft Exchange Online spoke](https://servicenow-prod.fluidtopics.net/PiVxx2Q2W3zSi1gvy1W5eQ "Connect to the Microsoft Exchange Online spoke by creating a connection.") * [Set up OAuth connection with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/pojnTi52oG7GmjcYqk~OOQ "Register your Microsoft Exchange Online with ServiceNow instance for OAuth authorization.") * [Configure Connection and credential alias for Microsoft Exchange Online using the default credentials and connections](https://servicenow-prod.fluidtopics.net/OpVfKmczxerFOEC~~OZRfw "Establish connection and credential alias for Microsoft Exchange Online so that you can synchronize reservations. Configure the default credentials and connections. Ensure that the values for the connection and credentials alias are set as specified.") * [Create your own connection and credential alias for Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/dcq1ToSTFxgTlpR81NILbw "Configure your own connection and credential alias for Microsoft Exchange Online if you do not want to use the default connection and credential aliases provided by the application.")