---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Now Assist for Workplace Service Delivery (WSD)

# Now Assist for Workplace Service Delivery (WSD) {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura

Now Assist for Workplace Service Delivery (WSD) elevates your Workplace Services experience with generative AI capabilities.

## Get started {#now-assist-wsd-landing__cf-app-landing-get-started}

|-|-|
| [Explore](https://servicenow-prod.fluidtopics.net/pp7dB2KbMYbvwOEEu0He1w "Now Assist for Workplace Service Delivery (WSD) elevates your Workplace Services experience with generative AI capabilities.")Learn more about [Exploring Now Assist for Workplace Service Delivery (WSD)](https://servicenow-prod.fluidtopics.net/8m1y_ILyPuou3cAKAqyh_w "The Now Assist in Virtual Agent assists Workplace Service Delivery workplace employees to book meeting spaces conveniently and quickly.") | [Configure](https://servicenow-prod.fluidtopics.net/oA28Ugidwm_1PtWryZGxeA "Install and configure Now Assist for Workplace Service Delivery (WSD). As a system administrator configure the Now Assist for WSD application so that workplace reservation requesters can leverage the Now Assist generative AI capabilities.")Install and configure [Configuring Now Assist for WSD](https://servicenow-prod.fluidtopics.net/oA28Ugidwm_1PtWryZGxeA "Install and configure Now Assist for Workplace Service Delivery (WSD). As a system administrator configure the Now Assist for WSD application so that workplace reservation requesters can leverage the Now Assist generative AI capabilities.") |
| [Using AI agent workflows in Now Assist for WSD](https://servicenow-prod.fluidtopics.net/CQhmTPy4HMNh7kWpL93KGQ "Agentic workflows in Now Assist for WSD help complete workplace tasks autonomously.") Use the AI agent use cases in Now Assist for Workplace Service Delivery (WSD) | [Using](https://servicenow-prod.fluidtopics.net/ziPrqGZR2RrRd6gA3iPyBg "Using Now Assist for Workplace Service Delivery (WSD) for creating a reservation.") Use generative AI capabilities offered by [Using Now Assist for WSD](https://servicenow-prod.fluidtopics.net/ziPrqGZR2RrRd6gA3iPyBg "Using Now Assist for Workplace Service Delivery (WSD) for creating a reservation.") |
[ ]

{#now-assist-wsd-landing__table_xwb_rqh_ydc} You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [Now Assist Admin console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Importante:  
* Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-wsd-landing__na-in-country-notice}
* Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-wsd-landing__na-restricted-envs-notice}
* Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-wsd-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-wsd-landing__ul_j3b_4vd_wcc}

## Troubleshoot and get help {#now-assist-wsd-landing__section_nht_hgl_5yb}

* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case)
{#now-assist-wsd-landing__ul_oht_hgl_5yb}

## AI limitations {#now-assist-wsd-landing__section_ypx_tbc_b2c}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-wsd-landing__p_kv2_nfg_h1c}

## Data processing {#now-assist-wsd-landing__section_dhm_5bc_b2c}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-wsd-landing__p_lv2_nfg_h1c}

## Data collection {#now-assist-wsd-landing__data-collection-2023-09}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data about workplace requests (e.g. reservations). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-wsd-landing__data-collection-p-end-2023-09}

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-wsd-landing__data-collection-more-info-p-2023-09}