---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Exploring Universal Task

# Exploring Universal Task {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

With the ServiceNow
Universal Task application, agents can create tasks for your employees. The agent
can ask for additional information or request an action to resolve the parent ticket or
request.

Universal Task offers pre-defined tasks for the agent to use. With Universal Task, you can:

* Create employee tasks from any ticket type that extends the task table.
* Enable departments to configure the tasks that solve their domain-specific use cases.
* Enable departments to create templates for commonly used task forms.
* Notify employees about the tasks that need their attention.
* Enable employees to complete tasks by using standard Universal Task portal widgets and the Now Mobile app.

{#explore-universal-task__ul_x4p_kx5_tnb}

## Requester experience {#explore-universal-task__section_cr3_dxq_b4b}

Universal Task enables employees to view the tasks that are assigned to them
within the same request that must be completed. Employees can also communicate with the agents
within the task that was created. For example, an employee creates a universal request for a
laptop. The agent that is assigned for this request can task the employee to submit a catalog
request to order the laptop. Employees can view the task in the To-Do tab
of the Employee Service Center. Employees can also view the task under the
Tasks tab, under individual Requests in the
Requests page of the Employee Service Center and Service Portal, if the respective service configures the tab as shown in [Add a Task tab on the Standard Ticket page](https://servicenow-prod.fluidtopics.net/uTxcPX5WuQaCBhY1mhJrOQ "Add a Task tab on the Standard Ticket page to let employees view the tasks that are assigned to them by the agents.").

## Agent Experience {#explore-universal-task__section_ssp_fxq_b4b}

Agents get an insight on the employees' actions and can task the employees as needed. Agents
can create multiple tasks for a single request and view all universal tasks that were created
for a ticket in the Related Lists section.

For more information on the types of task available, see [Universal Task types](https://servicenow-prod.fluidtopics.net/Xh532PlSQ5HfhBMB13_DsQ "The task types in the Universal Task application enable your agent to assign pre-defined tasks to an employee. With these pre-defined tasks, your agent can task employees quicker and more efficiently. You decide which task types that you want to make available to the agents in your organization.").
* **[Universal Task types](https://servicenow-prod.fluidtopics.net/Xh532PlSQ5HfhBMB13_DsQ)**   
  The task types in the Universal Task application enable your agent to assign pre-defined tasks to an employee. With these pre-defined tasks, your agent can task employees quicker and more efficiently. You decide which task types that you want to make available to the agents in your organization.
* **[Universal Task data model](https://servicenow-prod.fluidtopics.net/TD6ZZ2WLC4PrdjmPcTnY3A)**   
  The Universal Task is a tasking framework that you can append to the ticketing system of any department in your organization. The Universal Task data model explains the tasking framework and its customizations.
* **[Universal Task in Now Mobile](https://servicenow-prod.fluidtopics.net/CS~hgsE2b_per3nwEksYfw)**   
  You can complete universal tasks that are assigned to you in real time from your own mobile device by using the Now Mobile application.