---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Relations integration

# Employee Relations integration with Universal Request and Legal Investigations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Employees can submit complaints through the Employee Center portal without worrying
about who should investigate the complaint. During the triaging or investigation process,
fulfillers working on these issues can transfer them back and forth between the Legal and HR
departments as necessary for resolution.

## Better together solutions {#emp-relations-legal__section_smq_bqy_qvb}

Use Legal Investigations and HR Service Delivery Employee Relations with Universal Request together for the following key features:

* Omni-channel modes for submitting complaints via the Employee Center portal, and Anonymous Report Center (ARC) portal.
* Single triaging queue for all complaints through Universal Request.
* Inter-departmental transfer of case details between Legal Service Delivery Legal Investigations and HR Service Delivery Employee Relations.
{#emp-relations-legal__ul_vtb_2qy_qvb}

Complete the necessary configurations to start using the integration. See [Set up Legal Investigations with HR Service
Delivery Employee Relations](https://servicenow-prod.fluidtopics.net/5XGYKgWeoPUrh0Y7K1rL_w "Set up Legal Investigations with HR Service Delivery Employee Relations to enable complaint requests to be transferred between Legal and HR departments.").

## Integration workflow {#ariaid-title2}

Use case explaining how routing agents, legal fulfillers, and HR agents can use the
applications (Legal Investigations, Employee Relations and Universal Request) together to
resolve complaint requests submitted by employees.

1. Employees who observe an ethical violation or similar incident report it by submitting a universal request. See [Submit a complaint through
   the Quick Link in Employee Center](https://servicenow-prod.fluidtopics.net/XfExA~0JWP9vDBrr1YLkpg#submit-complaint-employee-center "Submit a complaint through the Employee Center portal to report a compliance violation incident for investigation and resolution.").

   Alternatively, an ethics compliance ticket can be
   raised via Anonymous Reporting Center.
2. A universal request routing agent can triage these complaint requests and create tickets for the appropriate department to work on. An HR case can be created from a universal request with COE as Employee Relations Case, and HR Service as Report Misconduct. See [Create an HR case from Universal Request](https://servicenow-prod.fluidtopics.net/wKTYoA0Nhd~9GOd_dnDZkg "Restore service to a customer as soon as possible. After creating the HR case, you can investigate potential solutions.").
3. An HR agent who is assigned the ticket can work on it and close it, transfer it to another department, or transfer to the universal request.
4. When a ticket is transferred from the HR department to the Legal department, the details in the HR ticket (description, short description, comments, attachments, and underlying data of the investigation such as involved parties, allegations, interviews, and evidence) are copied to the legal ticket. See [Transfer an HR case in Universal Request](https://servicenow-prod.fluidtopics.net/Ow1fyambnmPNWSJmGHaP7w "Transfer an HR case back to the Universal Request, or to another department or service with or without resolution.").

   The HR ticket is closed and a legal
   ticket is created which is handled by a legal agent.
{#workflow-er-li__ol_qyg_xq4_pvb}