---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Advanced work assignment for Legal Service Delivery

# Advanced work assignment for Legal Service Delivery {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal requests to agents from the legal department (a paralegal staff or lawyer) based on availability, capacity, and optionally
skills.
To route legal requests using skills, you need to set up Skills Management. For more information, see [Skills Management](https://www.servicenow.com/docs/access?context=skills-management&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)  
Nota:  
If you're using skill management, ensure you have the right subscription.

## Get started {#lsd-awa-landing__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about Advanced work assignment for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/SaHyas5aN4ctDLxZou6FyA "Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and optionally skills.") | [ConfigureInstall and configure Advanced work assignment for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/iXvQrQQT3wc2RA591T1LVQ "Configure the Advanced Work Assignment for Legal Service Delivery.") |
| [UseUse Advanced work assignment for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/MKvis7_LIwSvKVt1U7tInw "Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and skills.") | [ReferenceGet details about components such as roles, tables, plugins, and store applications that are installed.](https://servicenow-prod.fluidtopics.net/IQ74KOI9a0JAKTP6WG7nrw "Reference topics provide additional information about components installed, the lists and forms that you use in Advanced Work Assignment for Legal Service Delivery.") |
[ ]

{#lsd-awa-landing__table_p5b_vh5_vbc}

## Troubleshoot and get help {#lsd-awa-landing__cf-app-landing-get-help}

* [Ask questions and explore other resources for Advanced work assignment for Legal Service Delivery in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
{#lsd-awa-landing__ul_a3k_p3p_xbc}
* **[Explore Advanced Work Assignment for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/SaHyas5aN4ctDLxZou6FyA)**   
  Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and optionally skills.
* **[Configure Advanced Work Assignment for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/iXvQrQQT3wc2RA591T1LVQ)**   
  Configure the Advanced Work Assignment for Legal Service Delivery.
* **[Use Advanced Work Assignment for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/MKvis7_LIwSvKVt1U7tInw)**   
  Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and skills.
* **[Advanced Work Assignment for Legal Service Delivery reference](https://servicenow-prod.fluidtopics.net/IQ74KOI9a0JAKTP6WG7nrw)**   
  Reference topics provide additional information about components installed, the lists and forms that you use in Advanced Work Assignment for Legal Service Delivery.