---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage a Universal Request from the Health and Safety Workspace

# Manage a Universal Request from the Health and Safety Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can perform various actions on the Universal Request and the case associated with Universal Request from the Health and Safety Workspace.  
If you're part of the Health and Safety routing group, you can do the following:

* [Assign a Health and Safety case linked to a Universal Request](https://servicenow-prod.fluidtopics.net/8za6WlRFnF0a4s25aca7nQ "Assign the Health and Safety case that is associated with the Universal Request to an agent. If the assignment group is selected then an agent in that group can be selected.")
* [Transfer a Universal Request from the Health and Safety Workspace](https://servicenow-prod.fluidtopics.net/JRu_dR1Z7YoeGiQls68cjA "You can transfer a Universal Request to another department or services from the Health and Safety Workspace.")
* [Create associated tickets for Universal record within Health and Safety Workspace](https://servicenow-prod.fluidtopics.net/2BpzbSyGB~3FpOzvwwQgTg "The agent working on the primary ticket of a Universal Request can request other departments for assistance in resolving a universal request (UR) by creating associated tickets for the UR.")
{#hs-manage-universal-request-workspace__ul_inb_nyk_khc}