--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configure # Configure Now Assist for HR Service Delivery (HRSD) {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura If you have the admin role, you can configure the Now Assist for HR Service Delivery (HRSD) application so that your agents can use the generative AI capabilities in Agent Workspace for HR Case Management and Core UI. Role required: admin Use the Now Assist Admin console to configure Now Assist for HR Service Delivery (HRSD). This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see [Overview tab in Now Assist Admin](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). The following list contains skills that you can access from the Now Assist Admin console. * Chat reply recommendation * Chat summarization * Sidebar discussion summarization * Case summarization * Resolution notes generation * KB generations * Email recommendation * Sensitivity detection * Journey generation for managers * Journey summarization for managers * Persona assistant {#configure-now-assist-hr__ul_tpm_nmm_qfc} Now LLM Service is currently the only provider for this Now Assist application's skills. ## General Configuration Steps {#configure-now-assist-hr__section_vtq_kbz_kzb} Each skill has its own configuration process. However, skill activation follows the same guided setup. What configuration steps are required varies depending on the skill. Common configuration components include the following: * Trigger: Allows you to configure the circumstances in which a skill is generated. For example, chat summarizations can be configured to generate when the chat handoff is done from a live agent to a live agent. * Input: Configure the data used to create the information generated by the skill. For example, resolution notes information is generated from the description, short description, work notes, and the additional comments fields of existing case notes. * Availability: Customize how and when the skill capability is active and accessible. For example, email reply recommendations can be configured to be always available, or defined using the condition builder to determine whether a user can activate the skill. * Access: Determine who can access this skill. By selecting specific roles, you control who can use it. The roles you choose are also available in the next step, Select display. * Display: Determine where the skill appears. For example, the call summarization skill can be configured to display on forms and workspaces or in the Now Assist panel. {#configure-now-assist-hr__ul_e5w_fcz_kzb} Saving and activating the configuration setup process is the same across all Now Assist skills. * **[Skill inputs and triggers for Now Assist for HRSD](https://servicenow-prod.fluidtopics.net/KXVQr3gvMdL223Tb4nzpiQ)** Get a quick overview of the skill inputs and triggers for Now Assist for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used. * **[RCA approvals for Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/sWthTr4uBdWCMraaaAfb3Q)** After you install Now Assist for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request. * **[Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/lBvwDUt4CJaobTHqFixm6Q)** Restrict the Now Assist capabilities for your employee relations cases and define the availability. * **[Customize the Now Assist for HRSD skills](https://servicenow-prod.fluidtopics.net/3Kz4tHfHazjP129tDaLIXw)** Customize a Now Assist skill so you can experiment with skill settings and configure the skill to fit your business needs. * **[Configure attachment summary](https://servicenow-prod.fluidtopics.net/RbeUYE0_ElBwBERVyLOOlQ)** Customize the case summarization skill in Now Assist for HRSD to include summaries of case attachments. * **[Configure resolution notes generation for Now Assist for HRSD](https://servicenow-prod.fluidtopics.net/0gNBeNnkiMHK7FwIFDzyfw)** Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the Now Assist context menu to elaborate or shorten the notes. * **[Configure sensitivity detection](https://servicenow-prod.fluidtopics.net/UNbpEd54W5es7uP1KQa3eA)** Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application. * **[Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/AW25PX0kCrdKP36eNm8tWQ)** Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs. * **[Configure the Now Assist for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/NbWVw1VypjPzwGMJm5Xnsw)** Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the Now Assist for HRSD Virtual Agent topics in Employee Center. * **[Configure HCM AI agents from the HR Service Delivery AI Agent Collection](https://servicenow-prod.fluidtopics.net/o48nbdzQ0UMPZns2VQ_~pA)** Enable your employees to place requests to the Human Capital Management (HCM) system using the Now Assist for HR Service Delivery (HRSD) agent collection. * **[Configure HR AI voice agents](https://servicenow-prod.fluidtopics.net/SljPbbaytkcoyjYASmBogQ)** Enable employees to complete tasks, resolve issues, and access information through a conversational experience. * **[Configure Now Assist for HR - Galileo Inside](https://servicenow-prod.fluidtopics.net/QBduFXq~Puk7JHA0o2FlyA)** Enable users to access functionality and benefits of the Now Assist for HR - Galileo Inside \[sn_hr_na_galileo\] plugin by completing a short installation and configuration process.