---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Viewing ETTR predictions

# Viewing ETTR predictions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View the examples of ETTR views across the journey of a case which indicates the
estimated time to resolve based on the historical data.  
Once you configure ETTR, you can see the HR Case Resolution Time option. See the Estimated time to resolve value from:

* Employee portal viewFigura 1. ETTR for employee
* Now Mobile viewFigura 2. ETTR on Now Mobile
* Platform view for agentFigura 3. ETTR on Platform for agent
* Agent workspaceFigura 4. ETTR on agent workspace
{#create-regression-solution-hr__ul_rxs_22x_3pb}

Based on the configuration, the views may be different for your implementation.
**Conceitos relacionados**   

* [Estimated time to resolve HR cases](https://servicenow-prod.fluidtopics.net/cQ~w4IgtzGczDSLcMBDQ2A "Determine the Estimated Time to Resolve a Case (ETTR) for a case by analyzing similar closed cases in the past for better visibility and transparency.")