Legal and Contract Operations

Versão de lançamento: Australia

Atualizado 12 de mar. de 2026

1 min. de leitura

Legal and Contract Operations empowers organizations to accelerate the delivery of legal and contract services by transforming manual, unstructured processes into a seamless digital experience.

Through Legal Service Delivery (LSD) and Contract Management Pro (CM Pro) of Legal and Contract Operations, transform fragmented and manual legal and contract processes into efficient and structured workflow. By replacing fragmented, manual processes with centralized request handling, automated workflows, and intuitive self-service, empower teams to operate with greater speed, precision, and agility.

Legal Service Delivery provides a unified experience between the employees requesting legal support and the legal teams serving them.
Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.

Overview image of Legal and Contract Operations displaying the various components of Legal Service Delivery and Contract Management Pro. — Figura 1. Legal and Contract Operations

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Contract Management ProStreamline your contract lifecycle with Contract Management Pro — bringing CLM capabilities, intelligent automation, and seamless integration into your workflow.

Legal Service DeliveryLearn how to automate or streamline routine legal requests to focus on higher value work.

Helpful resources

Some ServiceNow resources that can provide you with helpful information are:

ServiceNow Community: Connect with other Legal and Contract Operations users at ServiceNow Community.
ServiceNow University: Access real-time courses, self-paced training, and career resources, such as Legal Service Delivery (LSD) Essentials and more, from ServiceNow University.