---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Universal Request reference

# Universal Request reference {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Reference topics provide additional information about the universal requests, including
lists and forms.
* **[Universal Request properties](https://servicenow-prod.fluidtopics.net/JssmB6MUAPbOeGaT0m7f3w)**   
  Administrators can use Universal Request properties to determine and configure the application behavior.
* **[State mapping form](https://servicenow-prod.fluidtopics.net/srdVZzT4hihhf~BF7BmVzg)**   
  Use the State Mapping form to map your service specific state to the Universal request states.
* **[Transfer configuration form](https://servicenow-prod.fluidtopics.net/xG5myBpNVPRW4psTNXbYZw)**   
  Use the Transfer configuration form to configure your transfer details in the Universal Request application.
* **[Mapping configuration form](https://servicenow-prod.fluidtopics.net/bxeH9w8odXw2Sxz8i~MNAg)**   
  Use the Mapping Configuration form to configure your fields and field mapping for cross-departmental transfers.
* **[Service Configuration form](https://servicenow-prod.fluidtopics.net/Lz~d2a5I3BCuqHkw3qgdjA)**   
  Use the Service Configuration form to register your service to use the Universal Request application.
* **[Universal Request form](https://servicenow-prod.fluidtopics.net/XwrMHyO_8iY1jCdak6GsuQ)**   
  Use the Universal Request form to create a universal request task record.