---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure knowledge bases

# Configure knowledge bases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable users to view knowledge articles from the mobile app. If no knowledge bases are selected, users can view articles from all knowledge bases in the system. By default, the app uses the IT knowledge base.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

## Procedimento

1. Navigate to AllNow Mobile AppKnowledge Bases.
2. **Opcional:** In the portal knowledge bases \[m2m_sp_portal_knowledge_base\] table, add a knowledge base in addition to the IT knowledge base.
   1. Click New.
   2. On the form, fill in the fields.  
      {#configure-kbs__table_myz_szb_lhb__entry__2}

      | Field | Description |
      |-|-|
      | Active | Option that you can select to make the configuration active. |
      | Portal | Portal that you select. Select Mobile Employee Service Portal. |
      | Knowledge Base | Knowledge base that you would like to associate with the app. |
      | Order | Number that indicates the order that the configurations should run. If there are multiple configurations on a portal, the system runs the configurations from the lowest to the highest order that you selected. |
      [Tabela 1. Portal knowledge bases form]

      {#configure-kbs__table_myz_szb_lhb}
   {#configure-kbs__substeps_lsp_klc_lhb}
3. **Opcional:** Change the default knowledge base that is associated with the Now Mobile app.
   1. In the Portal field, open the record with Mobile Employee Service Portal.
   2. In the Knowledge Base field, select the knowledge base that you would like to associate with the app.
   3. Click Update.
   {#configure-kbs__substeps_vtt_bmc_lhb}
{#configure-kbs__steps_vqm_yzb_lhb}

## Resultado

Users can select the ![Plus icon]() icon on the applet launcher page to open the quick action.