---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Sensitivity detection filters mapping

# Sensitivity detection filters mapping {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 30 de jun. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The `sys_gen_ai_filter` table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat
queue.
The filter to service and queue mapping is set by the `getFilterMetaData` function in the `SensitivityDetectionVAUtilSNC` script.

To modify the HR service used to create a case, update the HR service sysid that is associated to the filter in the `filterMap` object of the function.

To modify the live agent chat queue, update the text that is associated to the `queueType` object. The value is used to set the `liveagent_esc_pre_chat_category.`

Modify the condition that is associated with your `awa_queue `record so that you can check the value in this field.
{#reference-sd-info-values__id_d2n_jcw_nbc__entry__3}

| Filter | HR Service | Queue |
|-|-|-|
| Compensation and Career Advancement | Request accommodation | Employee relations |
| Employee Health Concerns | Request accommodation | Employee relations |
| Employee Personal issues | Report misconduct | Employee relations |
| Ethics, Safety, and Employee Behavior and workplace practices | Report misconduct | Employee relations |
| Performance, evaluation, and Support Concerns | General | General |
| Termination disputes \& Layoff Concerns | Request accommodation | Employee relations |
| Workplace misconduct: Workplace harassment, Violence, and discrimination | Report misconduct | Employee relations |
| Workplace Substance Abuse and Support | Report misconduct | Employee relations |
[Tabela 1. Now Assist for HR Service Delivery (HRSD) Generative AI filters mapping]

{#reference-sd-info-values__id_d2n_jcw_nbc}