---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure custom HR services

# Configure custom HR services {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Configure your custom
HR
services in the Standard Ticket page to provide consistent employee
experience in the Portal.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllStandard TicketStandard Ticket Configuration.  
   Importante:  
   By default, the standard ticket configurations are done for the following HR services:
   * sn_hr_core_case_talent_management
   * sn_hr_core_case
   * sn_hr_core_case_payroll
   * sn_hr_core_case_relations
   * sn_hr_le_case
   * sn_hr_core_case_operations
   * sn_hr_core_case_total_rewards
   * sn_hr_core_case_workforce_admin
   {#configure-hr-ticket-ur__ul_bsd_ygf_3mb}
2. Select your custom HR service.
3. On the form, configure the required fields:  
   {#configure-hr-ticket-ur__table_nsc_wyx_2mb__entry__2}

   | Field | Description |
   |-|-|
   | Table | COE table for which you want to configure the standard ticket page. |
   | Active | Option to specify if the ticket configuration is active. |
   | Application | Application associated with the ticket configuration. |
   | State field | Any field of the task-extended table. By default, this field is mapped to the State field of the task-extended table. Configure the form to add this field. Nota: You cannot add fields for any of the following information: * Number * Short description * Created date * Updated date * Watch list * Any user input such as comments and work notes {#configure-hr-ticket-ur__ul_axr_5jc_fmb} |
   | Info Region ||
   | Show 'Description' | Scenario where the request description should be displayed. Possible options are: * None * Always * When no variables {#configure-hr-ticket-ur__ul_zgp_fzx_2mb} Nota: When displayed, you can expand and collapse the description. |
   | Advanced | Option to specify that a widget should be displayed in the info region. |
   | Info widget | Widget that should be displayed in the info region. This field appears only when the Advanced check box is selected. Nota: By default, the HRM Case Info widget is used to display the HR case-related information. |
   | Info widget parameters | Comma-separated list of info widget parameters. This field appears only when the Advanced check box is selected. |
   | Info fields | Fields that should be displayed in the info region. This field disappears when you select the Advanced check box. Nota: You cannot add fields for any of the following information: * Number * Short description * Created date * Updated date * Watch list * State * Any user input such as comments and work notes {#configure-hr-ticket-ur__ul_rxz_nkc_fmb} |
   | Action Region ||
   | Action widget | Widget to specify the actions available in the info region. Nota: By default, the HR Standard Ticket Actions widget is used. |
   | Action widget parameters | Comma-separated list of action widget parameters. |
   [Tabela 1. Ticket Configuration form]

   {#configure-hr-ticket-ur__table_nsc_wyx_2mb}  
   Nota:  
   * By default, two types of tabs are activated and configured: Activity and Attachments type.
   * You cannot duplicate any tab type other than Custom.
   * You can configure a maximum of five tabs.
   * You can add only one of these tab types:
     * Variable Editor (Read-Only)
     * Variable Summarizer
     {#configure-hr-ticket-ur__ul_bwh_dlc_fmb}
   {#configure-hr-ticket-ur__ul_mh1_dfy_2mb}
4. Right-click the header menu and click Save.
5. On the Tab Configurations related list, configure the fields.  
   {#configure-hr-ticket-ur__table_wdz_fcy_2mb__entry__2}

   | Field | Description |
   |-|-|
   | Type | Tab type based on which a widget is displayed. Possible options are: * None * Activity * Attachments * Custom * Variable Editor (Read-Only) * Variable Summarizer {#configure-hr-ticket-ur__ul_n3g_kcy_2mb} |
   | Tab name | Name of the tab. |
   | Application | Application associated with the ticket configuration. |
   | Order | Order in which the tab should be displayed in the tabs section. |
   | Visible | Conditions for the tab visibility. |
   | Widget | Widget that should be displayed in the tabs section. This field appears only when Custom is selected from Type. Nota: For the Tasks/To-dos tab, by default the HRM Task Parent widget is used. For the Approvers tab, by default the HRM Approval Tab widget is used. For the Attachments tab, by default the HR Standard Ticket Attachments widget is used. This widget also displays employee documents (EDM). |
   | Widget parameters | Comma-separated list of tab widget parameters. This field appears only when Custom is selected from Type. |
   [Tabela 2. Tab Configuration form]

   {#configure-hr-ticket-ur__table_wdz_fcy_2mb}
6. On the Ticket Configuration form, click Update.