---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Transfer a Universal Request from the Health and Safety Workspace

# Transfer a Universal Request from the Health and Safety Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can transfer a Universal Request to another department or services from the Health and Safety Workspace.

## Antes de Iniciar

Role required: sn_uni_req.routing_agent

## Procedimento

1. Navigate to AllHealth and SafetyHealth and Safety Workspace.
2. Select the cases icon (![Health and safety cases icon.]()) to open the Cases tab.
3. In the lists tab, select Universal Request and then select All.
4. Select the universal request record that has the safety case to be transferred.
5. In the Primary Ticket field, select the icon to open the health and safety case.
6. Select the Transfer button.  
   Nota:  
   The Transfer option is displayed only if the case is assigned to you.
7. On the Transfer Ticket form, provide the following details:  
   {#transfer-hs-case-universal-request__table_tkc_d33_khc__entry__2}

   | Field | Description |
   |-|-|
   | Department | The different departments of the organization |
   | Transfer reason | The reason for transferring the safety case to another department or services |
   | Transfer notes | Brief description for routing the primary ticket |
   [Tabela 1. Transfer Ticket form]

   {#transfer-hs-case-universal-request__table_tkc_d33_khc}
8. Select Transfer.

## Resultado

The universal request is transferred to the selected department. Based on the reason of transfer the state of the health and safety case changes from Work in progress to Closed Complete or Awaiting acceptance.

## O que Fazer Depois

To associate another health and safety ticket to the universal request, you can select Create Associated Ticket. The new associated ticket displays on the Associated Tickets
related list of the universal request.