---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install fix-script for Collaboration services for Zoom

# Install fix-script for Collaboration services for Zoom {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install the fix_script_start_chat_field_decorator_IT in the ServiceNow instance to display Start Zoom Chat
field decorator/icon in the ticket to initiate a chat with the requester.

## Antes de Iniciar

Role required: admin

Visit the app store [Collaboration Services](https://store.servicenow.com/sn_appstore_store.do#!/store/application/adbeaa4a53742300ba5d0ef5d5dc34c2) and download the
update set fix_script_start_zoom_chat_field_decorator.xml.

## Procedimento

1. Navigate to System Update SetsRetrieved Update SetsRelated LinksImport Update Set from XML.
2. On the Import XML form, do the following.
   1. Select Browse.
   2. Select fix_script_start_zoom_chat_field_decorator.xml XML file.
   3. Select Upload to upload the XML file.
   {#install-fix-script-cs__substeps_xg4_32j_jvb}
3. Navigate to System Update SetsRetrieved Update Sets.
4. Select Fix script to add start zoom chat field.
5. Select Preview Update Set.
6. Select Commit Update Set.  
   The Fix script to add start Zoom chat field decorator will be in Committed
   state.
7. Navigate to System DefinitionFix Scripts.
8. In the Name search field, enter <kbd class="ph userinput">Fix script to add start zoom chat field</kbd>.
9. Click Fix script to add start zoom chat field fix script.
10. Select Run Fix Script.  
    The ![Start Zoom chat]() icon is displayed as a field decorator in a record.