---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Working from the agent inbox in Agent Workspace for HR Case Management

# Working from the agent inbox in Agent Workspace for HR Case Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the agent inbox to manage your incoming work, such as chats, HR cases, and
interactions.

## Antes de Iniciar

Role required: sn_hr_core.case_writer

## Procedimento

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select the ![HR Agent WS - Inbox icon]() inbox icon.
3. From Status, select Available.
4. When a chat comes through the chat queue, select Accept.
5. From the active chat panel, you can start chatting.
6. Select the ![HR Agent Workspace - Quick action icon]() quick action icon, or enter a back slash (/) in the chat area.
7. Select a quick action to quickly create an HR case, show related response templates, transfer chat to another agent, or transfer the chat to another queue.