---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Report a safety incident or observation in the offline mode

# Report a safety incident or observation in the offline mode {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Report a safety incident or observation in the offline mode-without an internet connection- through the Now Mobile app. Once you go online, the incidents or observations reported offline are synchronized automatically.

## Antes de Iniciar

Verify the following conditions:

* The system properties for the offline mode behavior of the mobile application are configured. For more information, see .
* The Health and Safety Incident Management application is configured for offline mobile. For more information, see [Configure offline mode in the Now Mobile app for Health and Safety](https://servicenow-prod.fluidtopics.net/OUfKUVVYhke9Ff63FR3AlA "Setup offline mode in the Now Mobile app for Health and Safety so that users can access it even without an internet connection.").
* The offline mode for the Now Mobile app on your mobile device is turned on. For more information, see [Offline mode for mobile](https://servicenow-prod.fluidtopics.net/8vQBONpp6oEfvvIQ1IRmPw#hs-health-safety-mobile__section_hs_mobile_offline_mode).
* The glide.sg.offline.scheduled_download.enabled system property for scheduled offline caching is set. If the property is not set, manually update cache before you go offline. To update cache, navigate to Settings and tap Update Cache.
{#hs-report-safety-incident-observation-offline-mode__ul_v45_p5g_ccc}

Role required: none

## Por Que e Quando Desempenhar Esta Tarefa

For information on how the offline mode works in the mobile app, see [Offline mode for mobile](https://www.servicenow.com/docs/access?context=offline-end-user&version=australia&pubname=australia-mobile&ft:locale=en-US).

## Procedimento

1. Open the Now Mobile app on your mobile device.
2. In the navigation bar, tap Home.
3. In the Quick links section on the page, select an option.
   * To report a basic incident, tap Report safety incident.
   * To report an observation, tap Report safety observation.
   {#hs-report-safety-incident-observation-offline-mode__choices_ovl_crq_bvb}
4. Fill in the fields and tap Submit.
5. **Opcional:** To review the reported incident or observation, open it from the My items section on the page.
   * To view an incident, tap My H\&S incidents and then tap the incident number.
   * To view an observation, tap My H\&S observations and then tap the observation number.
   {#hs-report-safety-incident-observation-offline-mode__choices_mwv_5nd_dfc}