---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Skills Overview in Workforce Optimization for HR

# Skills Overview in Workforce Optimization for HR {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Skills Overview to analyze skill data such as how many skills are assigned to users
and tasks. You can also see how many experts you have for a particular skill and the overall skill
coverage by your teams.  
Access Skills Overview from the Teams application:

1. Go to WorkspacesManager Workspace.
2. Click the teams icon.
3. Select a team.
4. Click the Skills tab.
5. Select a skill.
{#skills-overview-report-wfo-hr__ol_pvn_52s_gpb}

You can access the Skills Overview page when you click on a skill in a user profile page in any
Workforce Optimization for HR application.

## Use cases {#skills-overview-report-wfo-hr__section_l1n_xnm_v4b}

{#skills-overview-report-wfo-hr__table_m1n_xnm_v4b__entry__2}

| User | Landing page use |
|-|-|
| Skill Admin \[skill_admin\] | * Analyze all experts available for each skill. * Drill down into the skill hierarchy. * Number of skills assigned to users and tasks. * The mean time taken to resolve incidents for that skill. * Visualize how many users you have at different skill levels. {#skills-overview-report-wfo-hr__ul_et3_htn_v4b} |
[Tabela 1. Use cases]

{#skills-overview-report-wfo-hr__table_m1n_xnm_v4b}

## Indicators {#skills-overview-report-wfo-hr__section_n1n_xnm_v4b}

MTTR of incidents of skill - Mean time taken to resolve incidents with this skill.

## Breakdowns {#skills-overview-report-wfo-hr__section_o1n_xnm_v4b}

The indicator is broken down by Skill.

## Components {#skills-overview-report-wfo-hr__section_r4p_yx5_v4b}

{#skills-overview-report-wfo-hr__table_qsw_cz5_v4b__entry__3}

| Component Name | Type | Description |
|-|-|-|
| Skill Overview Container \[sn-manager-skill-overview-container\] | Visualization components | Contains the following components: * Reports * Mean Time to Resolution (MTTR) indicator * Skill Coverage pie chart * Content tree * Skill Experts components {#skills-overview-report-wfo-hr__ul_m5h_hcv_kpb} |
| Skill Tree Connected \[sn-manager-skill-tree-connected\] | Tree | Displays the skill hierarchy. If the selected skill does not have a skill hierarchy then the component will not display on the Skill Overview page. |
| Skill Experts \[sn-manager-skill-experts-connected\] | List | Displays all users who are at the expert level for the skill. |
| Skill Coverage \[now-uxf-visualization-connected\] | Pie-chart | Displays the percentage as well as the number of users with different levels of expertise for the skill. |
[Tabela 2. Components]

{#skills-overview-report-wfo-hr__table_qsw_cz5_v4b}

## Reports {#skills-overview-report-wfo-hr__section_q1n_xnm_v4b}

Importante:  
The Pending Users and Assigned Tasks reports display when you enable the Coaching with Learning application from the ServiceNow® Store. To enable this application, see [Activate Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/AV6wsclYEkX2~pROI_i7AQ "Workforce Optimization for HR solution is highly modular, offering a wide range of capabilities such as Scheduling, Coaching, and Teams applications in Manager Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.").  
{#skills-overview-report-wfo-hr__table_r1n_xnm_v4b__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Assigned Users | Single score | User Skill \[sys_user_has_skill\] | The number of users who have the selected skill assigned to them. |
| Assigned Tasks | Single score | Task Skill \[task_m2m_skill\] | The number of tasks for which this skill has been assigned. |
| Pending Users | Single score | Pending Users \[sn_lc_learning_task\] | The numbers of users who are yet to be assigned the selected skill from the learning task. |
| Course Items | Single score | Learning Course Item \[sn_lc_course_item\] | The number of internal and external courses that have the skill associated with the course item. |
[Tabela 3. Reports]

{#skills-overview-report-wfo-hr__table_r1n_xnm_v4b}