---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# State mapping form

# State mapping form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the State Mapping form to map your service specific state to the Universal request
states.
{#ur-state-mapping-form__table_jb3_qpg_q5__entry__2}

| Field | Definition |
|-|-|
| Table | Select the service or department table that you want to map to. |
| Order | Enter the order value to consider if multiple state mapping entries conditions are matched. Nota: If there are multiple mappings and order value, the least order value is considered. |
| Condition | Enter the condition to evaluate and match when a service request state changes. For example, when the service request state is Close Complete, then the UR state is mapped to Close. |
| Universal Request state | Select the UR state to map. |
| Universal Request template | Select the fields that you want to populate other than the state. |
[Tabela 1. State mapping form fields]

{#ur-state-mapping-form__table_jb3_qpg_q5}