--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configure virtual meeting providers # Configure virtual meeting providers {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura Enable employees to provide a virtual meeting link with their reservation. Configure the virtual meeting providers so that the virtual meeting link of that provider is automatically generated when the employee makes a reservation. ## Antes de Iniciar The Workplace Reservation Management application provides the Template virtual meeting provider by default. The following virtual meeting providers are also supported if they are configured: * Microsoft Teams: Refer to [Connect Workplace Reservation Management with Microsoft Teams](https://servicenow-prod.fluidtopics.net/Q8argQMqoTiwcMNGgmXSNw "Establish connection between Microsoft Teams Communications and Workplace Reservation Management."). Microsoft Teams. * Zoom: To use Zoom, you must have a Zoom user account. Refer to [Connect Workplace Reservation Management with Zoom](https://servicenow-prod.fluidtopics.net/nUzhUkX1vgB5xjiDc5Lb4Q "Establish connection between Zoom and Workplace Reservation Management."). Aviso: The Zoom spoke version 3.0.0 is not supported. Only the Zoom spoke versions 3.0.3 and later are supported. * Ensure the following: * Update the Workplace Reservation Management application only after installing the Microsoft Teams and Zoom spokes. Otherwise, you must repair the Workplace Reservation Management application. * Microsoft Teams works only with a Microsoft account (Exchange Online, Exchange OnPrem). If you have both Google and a Microsoft Teams account, the virtual meeting provider cannot be added. If you want to create a Microsoft Teams account, you must create a Microsoft account. The Microsoft Teams account is mapped to the Microsoft account and not to the Google account. * For Microsoft Teams, to create a meeting link on behalf of other users, refer to [Microsoft documentation](https://learn.microsoft.com/en-us/graph/cloud-communication-online-meeting-application-access-policy/). {#configure-virtual-meeting-providers__ul_eht_r3c_jtb} {#configure-virtual-meeting-providers__ul_rpj_pv3_zsb} Importante: The virtual meeting providers are deactivated by default. Change the Active status of the desired virtual meeting provider to true to start using. To configure a virtual meeting provider, you must have the following flows already created to use for the virtual meeting provider: * Create meeting * Cancel meeting * Get meeting details * Update meeting * Get recording {#configure-virtual-meeting-providers__ul_eqw_yx3_zsb}For more information on how to create a flow, refer to [Create a flow](https://www.servicenow.com/docs/access?context=create-flow&version=australia&pubname=australia-build-workflows&ft:locale=en-US). Role required: sn_wsd_rsv.admin ## Procedimento 1. Navigate to AllWorkplace Reservation ManagementAdministrationVirtual Meeting Providers. 2. Click New. 3. On the form, fill in the fields. {#configure-virtual-meeting-providers__table_rc4_py3_zsb__entry__2} | Field | Description | |-|-| | Name | Name of the virtual meeting provider. | | Create meetings | Flow to create a meeting. | | Cancel meeting | Flow to cancel the meeting. | | Get meeting detail | Flow to get the meeting details. | | Provider identifier | URL that must be used to validate the generated meeting links. When a meeting is created in the employee's calendar provider, the specified URL is used to validate the meeting link during the synchronization with Workplace Reservation Management. | | Application | Application for which you are adding the virtual meeting provider. This field is automatically set. Ensure that Workplace Reservation Management is selected. | | Update meeting | Flow to update the meeting. | | Get recording | Flow to get the recording of the meeting. | | Order | Order in which the virtual meeting provider must appear. | | Active | Option to activate the virtual meeting provider. | [Tabela 1. Virtual Meeting Provider form] {#configure-virtual-meeting-providers__table_rc4_py3_zsb} 4. Click Submit. ## Resultado The virtual meeting provider is added. To enable employees to add a virtual meeting link along with their reservation, select the Virtual meeting provider option in the Reservable module. Nota: When a reservation includes a virtual meeting link, then the meeting link will appear as follows when it is synced with the Microsoft Outlook calendar provider of the attendees: * Zoom: If a Zoom meeting link is added, the link appears in the Location field of the email containing the meeting invite. * Microsoft Teams: When a reservation is created with a virtual meeting link, the application retrieves the meeting link and the joining-related details and saves them on the reservation record. When this reservation is synchronized with Microsoft Outlook calendar, the meeting link and the joining-related details are added to the body of the calendar event. Similarly, when a reservation is created in the Microsoft Outlook calendar using the Teams meeting toggle button, the meeting link is retrieved and saved as a virtual meeting link on the reservation record. Nota: As the meeting link appears in the body of the email, in any case, if you want to update or change the meeting details, you must do it only using the Workplace Reservation Management. Because when a reservation synchronization is performed, the details (in this case, the meeting link and details) are synchronized only in one way, that is, from Workplace Reservation Management to the calendar provider(in this case Microsoft Teams). If you already made any changes to the meeting details or the notes from the calendar provider, it is overwritten by Workplace Reservation Management when a synchronization is performed. For more information, refer to [Explore Workplace Calendar Synchronization](https://servicenow-prod.fluidtopics.net/KBj2vw4~UGLS0TRihD0bmg "Enhance your workplace reservation experience. Synchronize your reservations with your calendar provider by using the ServiceNow Workplace Calendar Synchronization application. Enable your employees to make reservations with ServiceNow Workplace Reservation Management or with your organization's calendar service providers, such as Microsoft Exchange Online."). * Any other virtual meeting providers: The meeting link is added in the Location field of the email containing the meeting invite. {#configure-virtual-meeting-providers__ul_ucr_f3p_5wb} For the meeting link to appear as above, the following plugin versions are required: * Microsoft Exchange Online spoke version 3.5.0 and later. * Microsoft Teams Communications spoke version 1.3.0 and later. * Latest version of Workplace Reservation Management application. {#configure-virtual-meeting-providers__ul_swy_5dv_ywb} **Conceitos relacionados** * [Manage check-in and check-out reservations](https://servicenow-prod.fluidtopics.net/wupVFbzozaqcsqlYZRSIeg "Reservation check in and check- out reminders are managed through the Check-in and check out reminder scheduled jobs") * [Configure automatic check-in for reserved spaces](https://servicenow-prod.fluidtopics.net/7NxJn5K45Jixl8S5KosTYw "Configure automatic reservation check-in using the Occupancy state of a location or space. If a location is using occupancy data sensors, it checks for Occupancy state of each space in the Space Occupancy data table") * [Configure reservation multi-day settings in Reservable Module](https://servicenow-prod.fluidtopics.net/pEnIgu_UlphNO25x_Ib2Hg "Set the Max days in future value for configuring reservation.") **Tarefas relacionadas** * [Install Workplace Reservation Management](https://servicenow-prod.fluidtopics.net/~htg02gJwR6qL69KBikSKA "Install the Workplace Reservation Management application from ServiceNow Store applications. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.") * [Add a workplace space for reservation](https://servicenow-prod.fluidtopics.net/eCc8tN_aU12Wj5nRkkyImg "Add different types of workplace spaces like a workspace, desk, or similar spaces for employees to reserve.") * [Add a workplace room for reservation](https://servicenow-prod.fluidtopics.net/bKSOCwSdu31nvl0EStLhyQ "Add a workplace room for employees to reserve.") * [Configure a reservable module](https://servicenow-prod.fluidtopics.net/KarbQS3ovZZu~SFE3vluXg "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal.") * [Assign spaces to an area](https://servicenow-prod.fluidtopics.net/0TjupqYO0eXLagQsWFRFQQ "Add spaces to an area to make them available for reservation. On the Reservation portal, when an employee searches for an area, all the available spaces that are assigned to that area are displayed.") * [Create a standard service](https://servicenow-prod.fluidtopics.net/xAtYLbFwYkNa9wGIE30SXQ "Create a Standard service to make it available to employees by default when they make a reservation.") * [Create a flexible service](https://servicenow-prod.fluidtopics.net/oPyZOfG4J6OsnbptRIPNdg "Create a flexible service and provide it as an extra service to employees. Employees can use the flexible service and other basic standard services when they make a reservation.") * [Create a workplace service to provide an extra service for a reservation](https://servicenow-prod.fluidtopics.net/eP0v0~guEvSHyCH8DEadeA "Create a workplace service and provide it as an extra service to employees while making a reservation. Use the Workplace Case Management application to create the workplace service.") * [Create a reservable view](https://servicenow-prod.fluidtopics.net/1_RpNGUqqk_oSAM50oV0bg "Configure a view that employees can view while making a reservation on the Reservation portal.") * [Create a user criteria record](https://servicenow-prod.fluidtopics.net/7VpuFdPZOqqDvlUqyLyUbw "Add a user criteria record to decide which users, roles, and groups can access a reservable module.") * [Configure a reservable purpose](https://servicenow-prod.fluidtopics.net/maM_Q6hV5dfq9njCeHxbVQ "Create a purpose that describes the use of a workplace item. Add this purpose to a relevant workplace space or room so that the purpose is displayed on the reservation portal.") * [Apply an archiving rule](https://servicenow-prod.fluidtopics.net/w7nqMAvSb3NRlEUMpDipOQ "Archive reservations that are created in the application. Apply an archiving rule to archive the reservation automatically.") * [Create a quick reservation time slot](https://servicenow-prod.fluidtopics.net/L4GI8CDiHWl6R7qboDoKlg "Create a time slot for the reservable module that is available in the Quick Reservation widget on the reservation portal. When an employee wants to reserve a workplace item of that reservable module, the employee can select a suitable time slot instead of specifying a start and end times for the reservation.") * [Configure Microsoft Teams as virtual meeting provider](https://servicenow-prod.fluidtopics.net/Y~_rIbd0Ib7qpr0FOKGZXA "Set Microsoft Teams as your virtual meeting provider.") * [Connect Workplace Reservation Management with Microsoft Teams](https://servicenow-prod.fluidtopics.net/Q8argQMqoTiwcMNGgmXSNw "Establish connection between Microsoft Teams Communications and Workplace Reservation Management.") * [Connect Workplace Reservation Management with Zoom](https://servicenow-prod.fluidtopics.net/nUzhUkX1vgB5xjiDc5Lb4Q "Establish connection between Zoom and Workplace Reservation Management.") * [Display permanent seat assignments on floor maps](https://servicenow-prod.fluidtopics.net/ZTkZSSPyNVFVp8CDPaUWSg "Display permanent space assignments along with employee names on maps.") * [Display name of the person reserving a space](https://servicenow-prod.fluidtopics.net/ikgDiDdT~9racXxbBUNPoQ "Display the name of a person who booked a space on the floor map.")