---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Work on a legal request through Mobile Agent

# Work on a legal request through Mobile Agent {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

As a member of the legal department, work on legal requests submitted by employees to
resolve their issues or to answer their queries.

## Antes de Iniciar

Role required: sn_lg_ops.legal_fulfiller

## Procedimento

1. Open the Mobile Agent app on your mobile.
2. In the navigation bar, tap Legal.
3. Open an assigned request you want to work on in any of the following ways:
   * In the global search bar, search for a request and tap on a request to open.
   * In the Critical Requests Assigned to Me list, tap on a request applet.
   * In the My Work list, tap on the Assigned Requests and then tap on a request.
   {#work-on-legal-request-mobile__choices_ajx_n4d_rjb}
4. Tap Start Work to start working on the legal request.

## Resultado

The state of the legal request changes from Assigned to Work in Progress.

## O que Fazer Depois

* [Create and manage
  checklist](https://servicenow-prod.fluidtopics.net/qnSCwInCtRYu~2JT6bTSYw "Create and manage a checklist in an assigned legal request to ensure that you complete all the items necessary to fulfill the request.") to track what should be done to resolve the legal request.
* [Add documents, videos,
  images](https://servicenow-prod.fluidtopics.net/gHhUIwozokm~0exEx81GLw "Upload supporting documentation, such as documents, copies of email messages, images, or any other files into the artifact while you are working on a legal matter or matter task. You can also use these artifacts as a reference material to solve similar requests in future.").
* [Promote the legal request to a legal matter](https://servicenow-prod.fluidtopics.net/JHTTMSy8mnfxOoU2ZYrD~A "Promote a legal request to a legal matter when the request needs additional investigation and evaluation and substantial time to work on."). This option is available only if you have installed the Legal Matter Management application.
* [Close the legal request](https://servicenow-prod.fluidtopics.net/GkLDpmtu7c5lnntq7~PPqA "Close a legal request assigned to you when you've resolved it.") when the request is resolved.
{#work-on-legal-request-mobile__ul_efm_xh2_rjb}