Critical Event Management

Versão de lançamento: Australia

Atualizado 12 de mar. de 2026

1 min. de leitura

The ServiceNow® Critical Event Management (CEM) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating efficient task assignment across teams and locations.

Get started

Exploring Critical Event ManagementLearn how agents, on-site responders, and employees use the Critical Event Management application.

Configuring Critical Event ManagementConfigure the Critical Event Management workspace.

Reporting critical eventsReport critical events as an agent or an employee.

Sending notifications during a critical eventSend critical event notification to impacted people and on-site responders.

Managing impacted peopleManage impacted people, view or update their status.

Managing related records in a critical eventManage critical event tasks, create Health and Safety incidents, and relate child critical events.

Critical Event Management referenceGet detailed description of the forms used in critical event management.

Additional resources

Learn more about what's new and changed, see the HR Service Delivery release notes.
Log in to your ServiceNow® account and find additional information about implementing and deploying features at Employee Service Management.
Access real-time courses, self-paced training, and career resources at ServiceNow University
Find useful resources related to your role and explore best practices at the Customer Success Center.
Connect with other Customer Service Management users at Now Community.