---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using a Response template in chat

# Using a Response template in chat {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use response templates as reusable messages that you can copy and paste into a
chat.

## Antes de Iniciar

Role required: sn_hr_core.case_writer

The Advanced Work Assignment for HRSD (com.sn_hr_awa) plugin must be activated to use
response templates in chat. For more information, see [Response templates for HR Service Delivery](https://servicenow-prod.fluidtopics.net/3n__CNeYzadfr~pnW_0_xg#hr-templated-snippets "You can use response templates with HR Service Delivery to resolve cases faster and more efficiently.").  
Nota:  
Currently, chat is only available for Interactions in Agent Workspace for HR Case Management.

## Procedimento

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Ensure your Inbox status is set to Available.
3. When a chat routes to you, select Accept.
4. An interaction record automatically creates and you can start chatting with the employee.  
   To display response templates, enter /r in the chat area and a list of response templates appear.
5. Select the response template and the text appears in the chat window.
6. Select the Send button to transmit the message.
{#hr-agent-ws-chat-response-template__steps_q42_h34_55b}