--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Employee Service Management # Employee Service Management {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura ServiceNow® Employee Service Management transforms how employees interact with the organization by delivering a unified, personalized, and proactive service experience across HR, Growth Experiences, Hiring Experiences, and other departments. It enables organizations deliver seamless, cross-departmental services through a single digital experience. Whether employees are onboarding, requesting workplace resources, updating personal data, or exploring internal opportunities, ESM orchestrates these interactions through end-to-end workflows. Choose one of these tiles to get started. |-|-|-| | [Explore HR Services Learn how HR Service Delivery applications can help you meet the demands of a modern-day workforce](https://servicenow-prod.fluidtopics.net/t~CAZ0bitPdB_rin48LQ2Q "HR Service Delivery is a suite of applications that drive employee productivity from hire to retire by connecting the systems and experiences across HR and the enterprise.") | [Personalized, AI-Powered Journeys Learn about the generative AI skills and capabilities offered by Now Assist for HRSD](https://servicenow-prod.fluidtopics.net/b4BMpUa~6CAFl8k1eP6Hag "Use the ServiceNow Now Assist for HR Service Delivery (HRSD) application to summarize the case information, generate resolution notes, and summarize the chat information for an interaction. You can enable your agents to understand the chat and case context so that they can propose quicker resolutions to your requesters.") | [Boost employee productivity and engagement Explore a modern self-service experience for employees Workplace Service Delivery.](https://servicenow-prod.fluidtopics.net/el2npKJabm8Byl7Zo9z6dQ "The Unified Employee Experience suite of products consist of Employee Center, the unified portal available in two tiers: the standard version of the product and the subscription-based application, Employee Center Pro, offering advanced features along with other omnichannel experiences and integrations.") | | [Intuitively manage career growth and development. Use Talent Development suite of products to help employees develop, grow, and deliver on critical business outcomes.](https://servicenow-prod.fluidtopics.net/oi2eo2CNKf4fhdL41JsABA "The ServiceNow Growth Experiences applications use a suite of products to help employees develop, grow and deliver on critical business outcomes.") | [Request legal support and services Learn how to automate or streamline routine legal requests to focus on higher value work.](https://servicenow-prod.fluidtopics.net/CWfPxkpABiDqGnlIqouTxA "The ServiceNow Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.") | [Health and safetyEnsure safe and healthy working conditions for employees.](https://servicenow-prod.fluidtopics.net/aLuzbBSU8a4I0vhdXELaJA "The ServiceNow Health and Safety Incident Management application is a solution in Health and Safety that enables organizations to record, track, and report on health and safety related employee incidents and observations. Furthermore, it provides capabilities to investigate and reduce incidents.") | | | [Manage a safe and efficient workplace. Learn about maintaining a streamlined experience for your workplace using Workplace Service Delivery.](https://servicenow-prod.fluidtopics.net/MPf1pTigb~n78enHN6f5Ig "Provide employees with a single place to manage workplace tasks like reserving rooms, ordering supplies, reporting maintenance issues, or requesting cleaning with the ServiceNow Workplace Service Delivery. Reduce the back-end complexity of setting up and maintaining a streamlined experience for your workplace.") | | | | | | [ ] {#esm-landing-page__table_zzz_n5k_mbc} {#esm-landing-page__table_ec2_djm_b2c__entry__2} | Product name | Description | |-|-| | [Employee Center Pro](https://servicenow-prod.fluidtopics.net/ixf4ObC7_z00AjCMltX7UQ "Employee Center Pro is a modern, multi-department employee destination site to drive employee engagement and productivity.") | App Engine Studio (AES) is a guided, low-code tool for developing rich web applications to store information, automate business processes, and solve business problems. Work that was once assigned to administrators can now be delegated to employees with little to no training using AES. | | [Case and Knowledge Management](https://servicenow-prod.fluidtopics.net/g5L1lRH6n7yEk0f6vBE_Tg "The Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time.") | Automation Center application governs your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​. | | [Manager Hub](https://servicenow-prod.fluidtopics.net/VU7EXcuxecIQigRXxMgxKg "The ServiceNow Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources.") | Boomi supports full lifecycle API management, including governance, analytics, and API security. ServiceNow has partnered with Boomi to deliver Boomi API Management, a cloud-based platform that enables customers to discover, manage, secure, and monetize their APIs. Boomi provides [documentation](https://help.boomi.com/docs/Atomsphere/API%20Management/api-links) though their own portal, and customers requesting support with Boomi API Management will contact the Boomi support through their standard channels. To get started, see the Boomi API Management listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home), which includes information about entitlements and required plugins, as well as a link to the [Boomi API Management documentation](https://help.boomi.com/docs/Atomsphere/API%20Management/api-links). | | [Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/b4BMpUa~6CAFl8k1eP6Hag "Use the ServiceNow Now Assist for HR Service Delivery (HRSD) application to summarize the case information, generate resolution notes, and summarize the chat information for an interaction. You can enable your agents to understand the chat and case context so that they can propose quicker resolutions to your requesters.") | ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. See for more information. | | [HR Service Delivery integration with third-party systems](https://servicenow-prod.fluidtopics.net/x9qh5~NJ54Hgu9nVMcr1fw#integrate-third-party-systems__ul_fdg_3h1_w5b) | | | [Legal Service Delivery](https://servicenow-prod.fluidtopics.net/u_dizgPf6IdvVjhUEhAOYA "ServiceNow Legal Service Delivery provides a unified experience between the employees requesting legal support and the legal teams serving them.") | Now Assist in Conversational Spokes application to utilize the conversational ability of Integration Hub Spoke actions. Perform business actions through conversational interface like Now Assist and unlock the interactive conversational experience to automate your business workflows. | | [Skills Foundation](https://servicenow-prod.fluidtopics.net/RIQffVVVlaxmUWiMIRiI0g "The ServiceNow Skills Foundation application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills.") | Document Intelligence (DocIntel) is an AI solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources. | | [Leader Hub](https://servicenow-prod.fluidtopics.net/n8l2tODm9h~MCx5lNe7sfQ "Leader Hub empowers organizational leaders to understand the strengths of their teams, identify gaps in skills, and facilitate changes that are simultaneously conducive to their workforce and the achievement of desired business outcomes.") | Exports enable you to push data from an instance to an external file. To dynamically export data from a script or web service, export data from the URL. | | [Workplace Reservation Management](https://servicenow-prod.fluidtopics.net/ircuoU2MsfNIlRUqOB69jA "The ServiceNow Workplace Reservation Management application makes it easier for employees to reserve meeting rooms, conference rooms, desks, and any reservable workplace service from the Service Portal.") | Imports enable administrators to import data from various data sources, and then map that data into ServiceNow tables. You can automate data import tasks from a new design environment using Integration Hub. | | [Workplace Case Management](https://servicenow-prod.fluidtopics.net/STsvzIrEs~7sWzNY7J2dgA "Fulfilling employee workplace requests involves multiple, complex back-end processes, including analyzing the requests for type and routing them to human or automated responses, approvals, or other tasks. The ServiceNow Workplace Case Management application makes these processes simpler and more efficient by letting you create pre-defined steps to fulfill requests.") | Automate integration tasks using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required. | | [Health and Safety Incident Management](https://servicenow-prod.fluidtopics.net/aLuzbBSU8a4I0vhdXELaJA "The ServiceNow Health and Safety Incident Management application is a solution in Health and Safety that enables organizations to record, track, and report on health and safety related employee incidents and observations. Furthermore, it provides capabilities to investigate and reduce incidents.") | | | [Journey designer](https://servicenow-prod.fluidtopics.net/wWR85GZpNsaANhlSHLTTAQ "The ServiceNow Journey designer application enables employees and managers in your organization to initiate and manage journeys to drive employee engagement and productivity.") | Process Mining helps analysts and process owners quickly analyze and optimize their business processes. | | Recruitment workspace | The External Content Connectors ServiceNow® Store application enables AI Search applications to search content and metadata from supported external data repositories, such as Atlassian Confluence Cloud and Microsoft SharePoint Online. | | Interview management | Robotic Process Automation (RPA) Hub enables end-to-end automation for your organization. With a combination of UI interactions and element-based automations that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities. | | Universal Request | Connect your Apache Kafka environment to your ServiceNow instance with Stream Connect for Apache Kafka. | | Universal Task | Power AI agents and enrich workflows on the ServiceNow AI Platform with real-time data from across the enterprise using ServiceNow® Zero Copy Connector Hub. | [Tabela 1. Employee Service Management products and features] {#esm-landing-page__table_ec2_djm_b2c} **Conceitos relacionados** * [Exploring Employee Center Pro](https://servicenow-prod.fluidtopics.net/ixf4ObC7_z00AjCMltX7UQ "Employee Center Pro is a modern, multi-department employee destination site to drive employee engagement and productivity.")