--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Submit a maintenance request # Submit a maintenance request {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Raise a maintenance request for an equipment for a location using either the Workplace Service Portal or the Employee Center. ## Antes de Iniciar Role required: sn_wsd_core.workplace_user{#submit-a-maintenance-request__p_wwf_nfg_h1c} ## Procedimento 1. Navigate to the portal from one of the following locations. | Location | Navigation | | Workplace Service Portal | 1. Navigate to AllWorkplace CoreWorkplace service portal. The portal homepage opens. 2. Open the Site safety category. 1. Select Catalog. 2. Select Browse by Categories. 3. In the Workplace Services Catalog, select General. {#submit-a-maintenance-request__ol_jfr_cxv_tzb} Nota: If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services CatalogGeneral. 3. Select Submit a maintenance request. {#submit-a-maintenance-request__ol_sby_wwv_tzb} | | Employee Center | 1. Navigate to AllSelf-ServiceEmployee Center. 2. On the Employee Center landing homepage, select the Workplace ServicesMaintenance. 3. Select Submit a maintenance request {#submit-a-maintenance-request__ol_xp3_k1w_tzb} | |-|-| {#submit-a-maintenance-request__choicetable_presence_dashboard} 2. On the form, fill in the fields. {#submit-a-maintenance-request__table_ogt_gql_w1c__entry__2} | Field | Description | |-|-| | What would you like to report? | Select the type of your maintenance request from the following options: * Equipment issue: Select this option if the maintenance request is related to an asset or a physical item. * Location: Select this option is the maintenance request is related to a location. {#submit-a-maintenance-request__ul_skb_qql_w1c} | | Item | Select the item that you want raise the request for. Nota: The option appears only if you selected Equipment issue as the type. | | Find the space on a floor map | Select the location on the floor map. Nota: The option appears only if you selected Location as the type. | | Building | Select the building where the location is located. Nota: The option appears only if you selected Location as the type. | | Floor | Select the floor where the location is located. Nota: The option appears only if you selected Location as the type. | | Space | Select the space that you want to report. Nota: The option appears only if you selected Location as the type. | | Describe the issue | Enter a detailed description of the issue. | | Add attachments | Select the option if you want to add any attachments. | [Tabela 1. Submit a maintenance request form] {#submit-a-maintenance-request__table_ogt_gql_w1c} 3. Select Submit. The maintenance request is submitted. A workplace maintenance case is created and the state is set to Work in Progress. **Tarefas relacionadas** * [Reconfigure an office space](https://servicenow-prod.fluidtopics.net/wfFpJlADAi~GKVMz5qSHBQ "Provide details on how an office space should be reconfigured.") * [Raise help request for a workplace inquiry](https://servicenow-prod.fluidtopics.net/_QTPHdxnOyuvWQgiBeAo8A "Submit a general workplace service request for issues that need a human response. 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