---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR fulfillment instructions

# HR fulfillment instructions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

HR fulfillment instructions provide
focused and targeted information on how an agent can complete an HR case faster and more
efficiently for HR Service Delivery
Agent Workspace and legacy HR Case
Management.

You can configure fulfillment instructions to appear for an HR case by group, HR service,
table, conditions, or a combination of multiple requirements. For example, you can configure a
different set of fulfillment instructions to appear for HR cases that are based on the employee's
location.  
Using the condition builder, you can dynamically change what fulfillment instructions appear for an HR case when it is transferred from one HR service to another. For example:

* An HR case is created as a General Inquiry with specific fulfillment instructions.
* Later, this HR case is transferred to a Leave of Absence request. New fulfillment instructions appear for the transferred case.
{#hr-fulfillment-instructions__ul_odh_gtb_chb}

## Checklist {#hr-fulfillment-instructions__section_r5l_l3z_nsb}

Add a checklist to ensure the agent does not skip or miss any of the fulfillment instructions.
To add a checklist to an HR case, use HR services. See [HR service configuration](https://servicenow-prod.fluidtopics.net/~bnl9GPnwuN_1z7ZU62CLQ "HR services are the requests and assistance an HR organization provides its employees. You can configure an HR service to define the request to fulfillment process for that case type.").
* **[Configure HR fulfillment instructions](https://servicenow-prod.fluidtopics.net/hUAOtzMiTpf~94V~Xpe~EQ)**   
  Use HR fulfillment instructions to provide focused and targeted instructions for an HR case.